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Hegartys Estate Agents

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

Iam new to Hegartys but from what I have experienced has been very helpful

4.00 /5

They are dealing with the buying of my new property. Seem to be doing a great good job. Can't give them 5 stars as the sale is not yet complete

4.00 /5

Good letting agent but no 'out of hours' emergencies. They are also at the mursy of landlords to get work completed. Friendly and helpful. Shop always clean tidy and your greeted as soon as you walk through the door

Reply from agent

Thanks Lisa

3.00 /5
Reply from agent

Hi John, thanks for the review - Any reason it was only a 3* - If we can improve please let us know. Look forward to receiving your feedback

3.00 /5

Constant battle to get any jobs done under the rental and property management agrerment.

Reply from agent

Thanks for taking the time to review our services. I understand you have been speaking to Deborah regarding the issue of your garden gate, we are currently liaising with your landlord to get this resolved. We have adhered to the timeframes of the repairs and also communicated with you Thank you for your feedback.

2.00 /5

I was passed over to this company when my previous letting agent closed and since then getting repairs carried out is a nightmare. I had to threaten them with citizens advice to get someone to look at the damp problem which still isn’t fixed and is now considerably worse. They implemented a new online system to book repairs and my house is not on the list so I can’t use it. The whole service from them is lack lustre.

2.00 /5
Reply from agent

Sorry you felt the need to leave this review - if you could get in touch with the branch so we know what we can do to improve

1.00 /5

AVOID AVOID AVOID ⛔️ Estate agent Vikki Allison very unprofessional, terrible service n simply does not care to sell your property. Not informed of potential buyers whom a couple having to contact me directly making me aware of their lack of help. Not even informed prior to viewings, sent reminder only night before. Board still left broken outside for weeks now when told fixed in 2 days. Advert incorrect stating '1 bathroom' when there are 2 bathrooms in fact . 3 toilets in total with 4 bedrooms. Left unchanged for a month after notifying them. Was told initially by Vikki I would be looked after as having mental health concerns but this woman, it would seem, deliberately sabotages any success. I have read all of these reviews n I am far from the first to receive a disgraceful experience.

Reply from agent

We take all feedback seriously. There are several inaccurate statements in your review and we will reach out to you directly to discuss. We are particularly concerned by the personal allegations made about the named member of staff, this staff member has consistently advocated strongly on your behalf in working to secure a sale, proactively engaging with buyers and supporting the sale. In addition, she has acted with professionalism and compassion, offering support on personal matters. To suggest that she deliberately acted against your interests or sought to undermine a potential sale is entirely untrue, and we feel such claims are unfair. Our team is trained to act with integrity, empathy, and transparency at all times. We are incredibly proud of the fantastic reviews and feedback we receive. While we appreciate that selling a property can be a stressful experience, we do not believe this review fairly reflects the level of service or care provided. We remain open to constructive dialogue and would encourage you to contact the office directly if you wish to discuss any specific concerns, rather than making unfounded public accusations.

1.00 /5

Terrible company, will take a booking and not keep it.

1.00 /5

AVOID AVOID AVOID! This place is a shambles from a buyers perspective, they will book you in for a viewing and accept offers from other people, all whilst telling you there are no viewings available until next week. Absolutely useless.

Contact details
Sales Phone:

0191 512 4940

Opening hours

Unknown

Address

Wheeler House 2/3 Newbottle Street, Houghton Le Spring, DH4 4AL, UK, DH4

About

Selling your home with Hegartys means that you are part of our large network and our large pool of potential buyers. We are a growing 12-branch network with offices spread out over the North East and North Yorkshire. We sell more than 900 properties each year, manage more than 2000 and employ 55 members of staff. We’ve grown by acquiring agencies with great reputations and unrivalled local knowledge, which we then give ‘the Castledene treatment’ by training staff, the latest technology and investment.

Our team

Carla Musson

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No memberships information available

No marketing information available

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