We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Hegartys Estate Agents

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
3.00 /5

Constant battle to get any jobs done under the rental and property management agrerment.

Reply from agent

Thanks for taking the time to review our services. I understand you have been speaking to Deborah regarding the issue of your garden gate, we are currently liaising with your landlord to get this resolved. We have adhered to the timeframes of the repairs and also communicated with you Thank you for your feedback.

2.00 /5

I was passed over to this company when my previous letting agent closed and since then getting repairs carried out is a nightmare. I had to threaten them with citizens advice to get someone to look at the damp problem which still isn’t fixed and is now considerably worse. They implemented a new online system to book repairs and my house is not on the list so I can’t use it. The whole service from them is lack lustre.

2.00 /5
Reply from agent

Sorry you felt the need to leave this review - if you could get in touch with the branch so we know what we can do to improve

1.00 /5

Terrible company, will take a booking and not keep it.

1.00 /5

AVOID AVOID AVOID! This place is a shambles from a buyers perspective, they will book you in for a viewing and accept offers from other people, all whilst telling you there are no viewings available until next week. Absolutely useless.

1.00 /5

Despite willing to make an offer on a property I was told I needed to attend a block viewing. When I chased up my initial query I was rudely dismissed and unprofessionally spoke to by what was supposed to be a supervisor. Probably best using another agent these clearly do not care

1.00 /5

Sorry, I would be under Lauren Northorpe. Just heard of an experience from somebody else who had the same lack of communication as I DID. This is the reason for my review. For example, we rang you guys on a mutilple occasions in regards to sale of the property. Got told I would get call back this (this never happened) was dating back to July 2019. Also still waiting to this day for the call back in regards to the white goods in the property. Took the initiative to go straight to the seller to get the price. Didn't get any where with you guys. Months later after Completing our house it was still showing on your website for sale.NegativeResponsiveness, Quality, Professionalism

Reply from agent

Hi Lauren, we don't have any note of you on the system - Can you give us some context around this please

1.00 /5
Reply from agent

Hi We have no record of ever dealing with you - If you would like to contact the office so we can take on board any issues, that would be great

1.00 /5

My partner and I moved into the property on 23rd October, when we moved in there was a lot of mess which we had to clean up (not sure if this is the Landlords or Estate agent responsibility to clear up). There is also building rubbish in the garden and front garden which has still not been moved although we have been told this should be cleared before we moved in (it has now been 4 weeks of chasing) The radiators at the front of the house aren't working which the Estate agent has called 5 plumbers out (all of which advised the same issue of a power flush) I got a phone call today for the 6th person who should be able to fix the problem. I am writing this review because I have tried to communicate with Hegartys even prior to moving in and I'm shocked of the lack of communication they have provided and updates. I work from home full time and have done since April so the last thing I need is the stress of chasing up progress. My Aunty has called them as she is concerned and still no progressNegativeResponsiveness, Professionalism

1.00 /5
Reply from agent

Hi Chris, can we have more information so we can improve - Look forward to receiving your feedback

Contact details
Sales Phone:

0191 512 4940

Opening hours

Unknown

Address

Wheeler House 2/3 Newbottle Street, Houghton Le Spring, DH4 4AL, UK, DH4

About

Selling your home with Hegartys means that you are part of our large network and our large pool of potential buyers. We are a growing 12-branch network with offices spread out over the North East and North Yorkshire. We sell more than 900 properties each year, manage more than 2000 and employ 55 members of staff. We’ve grown by acquiring agencies with great reputations and unrivalled local knowledge, which we then give ‘the Castledene treatment’ by training staff, the latest technology and investment.

Our team

Carla Musson

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available