Having moved about 10 times in the last 15 years or so, I was always disappointed with Estate Agents. Brock Taylor were exceptional from the moment we viewed the house, Richard the after sales person was always updating me, always responded straightaway and friendly and professional. Everyone there always delivered and finally Josh gave us the good news the exchange had happened. Thank you and don’t go anywhere else. Great team.
Excellent, helpful, friendly staff. Can't fault at all. No hesitation in recommending. I am a tenant and the lettings staff and property management team are fantastic!
Excellent Service Purchasing a property can be a daunting process for a fist time buyer, but Richard made the whole process feel easy for us. He kept us well informed (more than our own solicitors) throughout the process and coordinated both parties. We highly recommend Brock Taylor.
Totally impressed by Brock Taylor & in particularly Suzanna Evershed. Suzanna was extremely friendly & professional from the moment we met her. She also successfully found a tenant for my property very quickly. Can thoroughly recommend Brock Taylor on the experience I have had so far. Well done Suzanna & thanks for looking after us so well.
Brock Taylor were the agents selling the house that we just bought. Buying a house I had no choice over who to buy from - you just go with whatever agent is selling the house you like the look of online rather than 'choosing to buy a house from agent x or y'. The viewing was pretty standard - young bloke shows you around the house, I imagine that is virtually the same across all firms. There is only so much value in being able to point out nice windows and floors. Where the great value came from was the way Brock Taylor ran the whole process once we made an offer. They have a specialist team headed by a qualified surveyor whose sole job is to manage to the chain and this is so valuable. Our chain had 4 links to it and whereas the agent selling my house just sat back, Richard at Brock Taylor was engaged every few days, up and down the chain, smoothing over issues, managing expectations and trying to keep things on track. Therefore if I was selling, I would look for this factor - a company that will manage the process smoothly as this is the difficult part of the process when you want professionals handling things, not some random sales team who feel their job is done once they receive an offer, then sit back and wait for their commission. If I was selling in the future I would 100% use these guys.
This was my first major issue with the property in nearly 3 years of renting and it was all sorted out with very little hassle. The Property Manager (Kerry) was professional throughout and tried everything to resolve my issue as quickly as possible. Kerry managed to keep me informed of progress and show compassion whilst keeping an impartial view as the agent. Thanks again Kerry!
Terrific professional service Brock Taylor continue to give me the highest professional service. Whether I am buying, selling, or having my buy-to-lets managed, I also receive a great service.
Outstanding Selling my property through Brock Taylor was the best choice for me. The service provided by Phil was outstanding. He was very professional, positive and kept me informed throughout the process. Brock Taylor staff are professional, friendly and definitely knowledgeable in the property business. I couldn't recommend them more. Thank you all for their help, and in particular Phil who has made this experience painless for us. All the best to u all.
Addressed several tenancy issues to a good standard towards the end of my contract. Thank you again for a smooth tenancy exit, Kate and Lucy
We dealt with Brock Taylor for the purchase of our house. The experience up to making an offer was fairly standard for estate agents, they did try to up-sell us their financial advisor services. However, when it came to sale progression, they were particularly brilliant. In particular, Fionn was an absolute star chasing up everyone and making sure we were kept up to date!
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2 East Street, Horsham, RH12 1HL, UK, RH12