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Brock Taylor

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
3.00 /5
Reply from agent

David - Thank you for taking the time to leave a review. Please do get in touch to let us know what we could have done to make it a 5 star review. From Peter & the Brock Taylor team.

3.00 /5

Brock taylor managed my sale From a sales point of view, Brock Taylor were excellent.They found a buyer and a price that I was happy with. When it came to managing the sale however, their performance was poor. I wasn’t kept informed of the status of the sale. When things dragged on unexplainably, I ended up doubting what I was being told. I would still advise people to use them, as they have great sales skills and local knowledge.

Reply from agent

Peter - Thank you for your review. I'm so sorry on this occasion we did not meet expectations. As a team we will take your feedback on board and work hard to make improvements. Please do come back and see us in the future and hopefully we can turn that 3 star review into a 5 star review. From Peter & all the team at Brock Taylor.

3.00 /5
Reply from agent

Thanks for providing us with a review - we'd obviously love to understand how we could have turned that 3 into a 5 - so any feedback would be really appreciated - thanks from Peter & the whole team at Brock Taylor.

2.00 /5

Terrible communication when buying a property through them. We were set to exchange on a property within a week but due to unforeseen events regarding the property we could no longer proceed. We were not given any clear updates and had to keep calling to see if we could still proceed or if they had any information, it was a very stressful situation for our young family to be dealing with. They showed no compassion and didn’t offer any support to us to continue our search. just washed their hands of the whole situation.

2.00 /5

Did not follow up with promised information. Seemed really disinterested

Reply from agent

Thank you for your review - I am sorry to hear that you felt disappointed with the service you received from the office - which is unusual. However, We are obviously keen to try to answer any outstanding questions and make sure that we have fully answered your enquiry. Therefore, we will try to locate your details and reach out to you - or please feel free to call the office on 01403 272022 or email the team - sales@brocktaylor.co.uk. Kind regards - Peter & the team at Brock Taylor.

1.00 /5

What a horrible estate agents! They lure you with their adverts with low prices for rental properties - then you have to significantly overpay to even be considred. I dealt with a rude agent (Amy D) who said I won the bid, then offered the appartment to somebody else (it turned out the correspondence was going to my spam but she offered a flat to somebody else in less than few hours, less than 1 day, without any clarification so I was unable to recrify it). Then they put me on a black list for that, so when I arranged another viewing recently, about 1 hr later I was called by an agent to say, that tenant is not moving out after all, so the viewing is cancelled. There was no "sorry", nothing. She just informed me about cancellation and put the phone down. Needless to say the whole story about "current tenant suddenly decided to stay" was not true, because the advert is still there and is not taken down. So they are just mean and revengeful, that's what it is. Horrible people.

Reply from agent

Hello An, sorry we thought we had already responded to your review - but are DEFINITELY NOT horrible estate agents - you also failed to highlight that after your offer was accepted you DID NOT RESPOND TO CALLS AND EMAILS FOR 24 HOURS or pay our deposit - but then REDUCED YOUR OFFER. As there were 10 viewings and 7 offers we went back to the other applicants that had viewed and received a higher offer. We do understand it is challenging to rent in the current climate & rents have increased - but we had to chase you as our landlord needed to know what was happening & we didn't want to lose the other potential tenants too. You were not/are not blacklisted too. The other property had a tenant lined up - who advised us they were moving jobs so needed to withdraw - but then changed their mind as could still commute. Therefore, we called all the applicants booked in to cancel the viewings as it was no longer available. We do object to being called liars, mean & revengeful & providing and inaccurate picture of what happened - and will highlight this to Google - but obviously do still want to help anyone looking to move - so please call the office & we will talk through our response and try to help you in any future potential let too.

1.00 /5

Went on the market with them through the corporate route to sell our flat (we were doing a smooth move scheme with the new homes group). They we’re rude (namely Liam) and didn’t keep us updated about how viewings went.

Reply from agent

HI Hannah - Thank you for your feedback - we always strive to provide a first rate service and have over 300 5 star reviews to back that up. However, we always appreciate constructive feedback - although for clarity we were instructed by The New Homes Group - and so they advise us to provide feedback that to rather than you, which we did in the 3 weeks that the property was available. However, we understand you had to postpone your move, but am sorry to hear that you felt that a member of the team was uncharacteristically rude, which is unusual of them, or any of our team. As the business owner I will try to call you to discuss your feedback and see if we can learn from the experience or provide any additional assistance - or please call the office and ask for me directly. Thanks - Peter

1.00 /5

What an awful estate agency. Trying to arrange a viewing with Brock Taylor is like pulling teeth. There is no flexibility at all on their side. Three times now, I have tried to arrange a viewing around my work schedule and each time they will only offer me an 'open day viewing' on the days when I am working. I put days forward when I am off and they are not prepared to arrange a viewing. I am a key worker and am simply not able to view any Brock Taylor properties because of the way that they operate. It seems all Brock Taylor are interested in is to stir up a bidding war to line their own pockets. I am told by one of my neighbours who are listed with Brock Taylor that they charge a flat1% commission and put forward a lower asking price and then negotiate a £50/£1000 achieved over asking price which clearly gets them a higher fee and higher commission. No wonder their agents like Olly operate this way and will not offer a viewing without an open day. I am so glad I did not list with Brock Taylor. Brock Taylor give estate agents in general a bad name. Just shameful practice.

Reply from agent

David - I'm so sorry we were not able to meet your requirements on viewing times. We always work with the homeowners to see if they wish to have open days or ad-hoc viewings. Most will opt for a weekend open day as like yourself some are also key workers or have families etc and an open day causes less disruption not to mention the need to keep the house tidy all week! We would very much like to discuss this further with you but unfortunately have no record of you with the above name so please do come in and see us anytime to discuss further and see how we can assist you for future viewings. As for the 1% commission you mentioned, our actual fee is 1.25% but like with all things is negotiable. Yes, houses have been going higher than their asking price over the last few months but that is down to the demand in the market. Again, please do come in and see us anytime for clarification. From Peter & the team at Brock Taylor.

1.00 /5

As you can see from the owners response, this is a very real reflection of the mindset held by Brock Taylor, Horsham. Even when presented with hard evidence they still refuse to accept any wrong-doing. My experience if this company - Disgustingly neglectful, rude, cowardly and unprofessional lettings agent who failed to rectify any of the major repairs needed on our rental property and went on to facilitate a retaliation eviction after environmental health wrote to the landlord demanding steps be taken. Renters go elsewhere.

Reply from agent

Thank you for your review, obviously we are always disappointed to receive a negative review of our service, especially when it is not a true reflection. For clarity, at no point would we ever be involved in a revenge eviction, however there are times when a landlord may want to regain possession of their property, that can be difficult for a tenant. When this situation happens our lettings team will always act with empathy in order to resolve any issues and try to help them find a new home. We always work with our landlord's to resolve any maintenance issues that might occur during a tenancy, both quickly and efficiently, although some will need further investigation. Although there is no information about who left the review I am confident that any maintenance issues are always dealt with promptly and so this review, if genuine, would not be experienced by a tenant that has rented through Brock Taylor, as our many 5 Star reviews will show. We have also been awarded the title of "Best letting agent in Horsham", by the British Property Awards, after being mystery shopped on multiple occassions too.

1.00 /5

Failed to undertake any repairs on a disabled tenants home all while being as unprofessional, rude, and condescending as possible.

Reply from agent

We always value constructive criticism, however completely refute any claims of discrimination or of a property not being maintained whilst it is under our management. Obviously, when someone also hides their contact details, it makes our ability to relate it to an actual property difficult! As a professional estate agent, that has been awarded the tite of best letting agent in Horsham, by The British Property Awards , for 3 consecutive years we offer a friendly, polite and professional service to all of our clients. However, feel free to contact the office on 01403 272002 if this is an actual review, so that we can help.

Contact details

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Opening hours

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Address

2-4 East Street, Horsham, West Sussex, RH12 1HL, South East, UK, RH12

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Our team

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