Was pleased our house got sold, since then they helped with our remortgage but then didn't contact us to swap to a lower rate. Now we're stuck for 2 years with a bad rate because it was too late!

Easy to deal with and friendly!

Good communication

Poor website, images stretched to enhance size. Lacking in detail. Often map street view not available.

Inventory check out report was promised by the agent to be on the same day, was processed 2 days later instead. Some iPad pictures are out of focus. I also admire the scrupulousness and effort taking pictures of 2cm hair and flagging it as a check out issue.

My experience with Balgores Hornchurch was mixed. While staff were polite and responsive, I felt significant pressure to use Gazeal’s reservation agreement when making an offer on a property. …

Lack integrity