We have used Pam and her team for many years and they have always provided an unrivalled service. They have excellent contacts throughout the letting sector and they ensure that they present the best potential tenants to us each time. They are diligent and professional and provide sound advice when needed. We would highly recommend them to anyone.

I have worked with The Letting Quarter (formerly Country Properties Hitchin) for 5 years and they are brilliant. They offer an exceptional service to both Landlord's and Tenant's. I would highly recommend them, they are a friendly team and very knowledgeable in all areas.

I have used Pam and her team for many years and they have always provided an excellent service and value for money. They have a wealth of knowledge, experience and contacts throughout the letting sector which is very useful. They are diligent and have always found good quality tenants for my property and provide solid advice when needed. I would highly recommend them to anyone.

Very helpful advice using a webinar on changes introduced via the renters rights act that will affect landlords in uk

Responding to my request

I have been with Country Properties, now The Letting Quarter for a decade and have never been disappointed. When the time comes to find new tenants, they are in the ball and regular routine checks are always carried out on time. Dependable!

Sadly I found The Letting Quarter very unhelpful and they made things a lot more difficult than they had to be. I stayed in a flat let by them for over 2 years. I started in November and found quickly that the windows had big gaps making the flat freezing cold and caused mould to grow. I told them about it weekly for months until in March they finally had someone come out and visit the property, and it was decided the windows would be replaced. Simultaneously, when I first moved in I got a number of parcels delivered before Christmas and found that they were being stolen from outside my door whilst I was at work. This isn't down the The Lettings Quarter but when I informed them of this, they were very unhelpful about the urgency of it and wouldn't email the building owner to inform them or request to have CCTV put up - instead I had to contact the building management where I had no response. When it came to moving out, they asked for a £280 cleaning fee when on my inventory for moving in, it was explicitly written that the flat was NOT professionally cleaned. I took lots of time cleaning the flat when moving out and even got friends to help me. But because the bit in between the double-glazing of the oven was dirty and the freezer needed a bit more defrosting, they asked for £280. And when I requested the cleaning receipt it actually said that is all they had to clean. Ridiculous - I am fighting that cleaning fee now with the deposit security company. Finally, when moving out, I realised some letters hadn't yet arrived. I politely asked The Lettings Quarter if when they next have a flat viewing, they could collect my letters and send them on to me, and that I'd pay for the cost. They said no. Instead, I had to wait for over a month for someone to move in, and they very kindly took the letters to the estate agent office for me. When asking to send them on to me, they said no and asked me to collect them. They were well aware that I had just moved to Australia as I said it multiple times. Eventually, I found out I could get Royal Mail to collect it from their office. All round, an extremely frustrating company to work with and I have rented through several estate agents in the past with zero complication. I'd hope that this is a one-off situation or an awkward employee as all other reviews seem positive, but felt the need to share.

Super Rude and Unprofessional. Jo has no interest in working, she has a policy of showing only one apartment to a client, even if the client wants to see another listing they have listed online They will list properties online, which are actually not availble: 1)1st property we inquired, ahhh we are not sure, the owner actually wants to sell it. 2)Let me confirm the viewing time...on following up several times, the current tenant decided to extend the stay. 3)Can we at least see this one......Why are you guys irritating us, you want to see everything? Did not show us even one property, just kept asking us to fill forms...I do not think this agency has even one property with them, they are all fake/ Dummy listings. Avoid them, if you can!

They’re happy to take your details but never respond to your enquiries or get in touch. Extremely poor communication and unresponsive. Disappointing experience.

Rude and age based discrimination