I will keep this short - as a tenant I have had way better experiences over my 8 years renting. This company will try and offset landlords maintenance costs on to you. My recommendation is record everything from start to finish if you want to see a penny of your deposit. I.e pictures, always email and make sure you dont leave a watermark you'll be charge 100s pounds of your hard earned cash for 'light cleaning' - there words. Tenants who use them. Please read your agreement. Management was lacking from start we had to sort out the issues we encountered.

So belvoir were happy to leave me and my partner without hot water for a week. Flats were all mouldy. Customer service was terrible. Especially Chris. Grace was extremely cocky. Used landlord as an excuse to kick us out then tried charging for anything possible when no damage to flat. They made us come back after we moved and cleaned the flat immaculately to wipe a tiny speck of dust in the bathroom as they would have got someone 'professional' in and the billed us for it. Would highly recommend staying well clear of belvoir Haywards heath.

I would never use an Agency again if I can help it after using Belvoir Haywards Heath, particularly my experience on the lead up to and post check out. This is a shame after enjoying a pretty good service at the start of the tenancy and makes me genuinely feel sorry for people that have no choice but to rent through agencies like this. Fictitious claims added to deposit deduction requests weeks after I'd checked out that weren't listed on the formal check out report. These escalated and became more capricious and childish as time went on, until they were finally quashed at adjudication. If you do have to use them be very wary and ensure correspondence are recorded on email. Also be aware there are no break clauses in their contracts, and you do not have to renew despite the pushiness of the branch to, incurring more of their charges. Also leave their properties immaculate with evidence for all work as there was no acceptance of wear and tear, nor from the adjudicators (despite guidelines) as Belvoir specify this is the contract; they even claimed for watermarks on the bathroom ceiling fan. Be careful.