We appreciate your positive review about your recent experience with us. We were pleased to be able to find you a suitable tenant so quickly and we hope to be of service to you again in the future. Best wishes from all the team at Belvoir!

Dasari Koteswar, thank you so much for your high rating! We hope you will be happy in your new home, but please contact us if you need any help in the future. Best wishes from all at Belvoir Haywards Heath

Cláudia Mendes, thank you for the high star rating! We are pleased you found our service satisfactory. But would be grateful for any feedback to understand how we can improve our service further? Many thanks. Karyn

Thanks for taking the time to post a review Ruben. We are so glad your experience has caused you to have a rethink about agents. It has been our goal to change public opinion in this way, so your feedback is particularly pleasing - although we clearly have more opportunity for improvement to achieve the maximum rating. We strive hard to treat everyone fairly and with respect and to keep our pricing affordable too. We hope we continue to impress you through the remainder of your tenancy.

Thanks for your review Jonathan. Your comments are fair - your repair job has taken far longer than we would have liked and we thank you for your patience. Our business has grown rapidly and the team have been overstretched - but we have another new person starting on Monday and we hope to restore our former service levels.

Thank you for taking the time to leave a review, we appreciate the opportunity to address your concerns. As we fully manage the property on behalf of the landlord, all communication should go through our agency, as this is a service the landlord has contracted. Regarding the condensation issue, there is no structural problem with the flat. It was caused by lifestyle factors and insufficient ventilation. Landlords are not obligated to provide dehumidifiers; it is the tenant's responsibility to ensure proper ventilation and cleanliness within the property. No further maintenance issues have been attributed to you. We understand that moving out can be a busy time, which is why we provide tenants with plenty of notice about the required condition of the property before leaving. This ensures they have ample time to clean or obtain cleaning quotes and select the most cost-effective cleaning option before vacating. Prior to the move-out date, we also provide thorough guidance, including a detailed cleaning checklist and contact details for professional cleaners to help make the process as easy as possible. Our goal is to give tenants plenty of time and resources to return the property in the same condition as when they moved in as required. Unfortunately, in this case, the property was not left in satisfactory condition, we understand this may not have been the outcome you hoped for, but professional cleaning was arranged as a result. We take feedback on staff conduct very seriously and have thoroughly reviewed all communications. Our interactions were conducted professionally, and we found no evidence of rudeness or unprofessional behaviour from our staff. We understand that being asked to vacate a property can be stressful but unfortunately, situations like this can arise when landlords need to reclaim their property due to personal reasons. While the landlord did initially require possession of the property, due to unforeseen circumstances, that situation changed, and you were offered the opportunity to remain in the property but chose not to. Finally, the parking space was not included in the tenancy agreement and is considered separate from the property. As such, the landlord is within their rights to make independent decisions regarding its use, which is entirely legal. We hope this clarifies the matter.

Sorry to hear about your experience Kurian - even though Belvoir don't manage this property, it can still reflect badly on us if private landlords do not treat tenants fairly, and we appreciate the feedback. As you say, with this property, the landlord is responsible for all maintenance, inspections and returning your deposit. However, we are always available to help if any of our tenants experience issues when dealing directly with a landlord. That way we can give advice to help resolve matters and ensure the same problem does not arise in future. If you would like to email me directly I would be happy to assist you in trying to get the deposit situation resolved. My email is karyn.kelley@belvoirlettings.com. I look forward to hearing from you soon.

You're very welcome - I'm so pleased we were able to get you moved in so quickly. If you have any questions or issues during your tenancy, please don't hesitate to contact us. Kind regards, Grace

Dear Mark. It is disappointing that yourself and Vanessa felt it necessary to give us poor ratings because we are pursuing a legitimate claim against your damage deposit. Please contact me if you wish to discuss this so we can try to work through a solution. Thank you, Karyn