We are sorry you feel this way about your experience renting through us, and disappointed you did not feel able to discuss this with us when you left the property in February 2019. We acted on the landlord's instruction to regain possession of the property as he wished to try to sell it. The development is only a few years old, and as explained to you at the time, the mould you experienced was due to condensation as a result of not ventilating the property adequately, especially after showering or whilst drying washing. In regards to the cleaning,- wherever possible, we always try to give tenants the opportunity to return to the property once they have left, to carry out further cleaning if anything has been missed, rather than get a contractor out and charge you. I'm sorry if you found this upsetting, but surely this demonstrates our fair approach as an agent? We wish you all the best, and hope other prospective tenants can see beyond your remarks and take in to account all the positive reviews that have been posted by both tenants and landlords alike.