Thank you for taking the time to leave a review, we appreciate the opportunity to address your concerns. As we fully manage the property on behalf of the landlord, all communication should go through our agency, as this is a service the landlord has contracted. Regarding the condensation issue, there is no structural problem with the flat. It was caused by lifestyle factors and insufficient ventilation. Landlords are not obligated to provide dehumidifiers; it is the tenant's responsibility to ensure proper ventilation and cleanliness within the property. No further maintenance issues have been attributed to you. We understand that moving out can be a busy time, which is why we provide tenants with plenty of notice about the required condition of the property before leaving. This ensures they have ample time to clean or obtain cleaning quotes and select the most cost-effective cleaning option before vacating. Prior to the move-out date, we also provide thorough guidance, including a detailed cleaning checklist and contact details for professional cleaners to help make the process as easy as possible. Our goal is to give tenants plenty of time and resources to return the property in the same condition as when they moved in as required. Unfortunately, in this case, the property was not left in satisfactory condition, we understand this may not have been the outcome you hoped for, but professional cleaning was arranged as a result. We take feedback on staff conduct very seriously and have thoroughly reviewed all communications. Our interactions were conducted professionally, and we found no evidence of rudeness or unprofessional behaviour from our staff. We understand that being asked to vacate a property can be stressful but unfortunately, situations like this can arise when landlords need to reclaim their property due to personal reasons. While the landlord did initially require possession of the property, due to unforeseen circumstances, that situation changed, and you were offered the opportunity to remain in the property but chose not to. Finally, the parking space was not included in the tenancy agreement and is considered separate from the property. As such, the landlord is within their rights to make independent decisions regarding its use, which is entirely legal. We hope this clarifies the matter.