With hindsight we would not use this estate agent again. A senior sales negotiator who says she does not negotiate, a branch manager who does not communicate with buyer and seller effectively and a director who does not answer e-mails. There are better out there.

Never answer the phone. Don't take properties off that are no longer available

Tried several times. They don't even answer the phone. I think this is an indicator of how responsive they would be.

a very unsatisfactory experience that may well leave me homeless. i advise people from my experience not to deal with this office. the manager shows no honesty nor integrity except to making a few extra pounds. a very sad existence in my opinion

Very very poor worst estate agent I have ever come across only interested in making as much money as they can please do not use this company

Absolutely shocking how a good friend has been treated, he thought he had everything sorted with his new house and he's just been gazumped.It might not be illegal but morally it stinks. I don't think you realise how stressful and emotionally draining this has been.

I would give FBM no stars. Husband property been for sale with FBM 3years. Only 2 viewing. Very poor