Terrible service. As a tenant, I constantly have to chase the agents. It took 2 months to get some spare keys, 6 months to renew a renting contract, they don't tell you when part of a deposit has to be refund due to a change of the regulation and so far still waiting for the rest of the deposit to be secured. However when they need something it has to be done immediately, like paying the £500 if admin fees.

Avoid at all costs, if I could give them no stars I would! They don't complete the inspection checks as promised and look after your property. Do not use their recommended conveyancing service premier property lawyers as they are totally incompetent.

Worst ever agency I have seen, they charge you for doing a check out inspection £120.00, don't do repairs when reported, took off our £347.00 for damages that where made up while the check out report from the so called independent company, said the house was left in a "good and tidy condition" We felt discriminated they kept asking for our immigration documents every time, while we had submitted to them, 1 month before moving out they started looking for stupid reasons to keep our deposit. My advice is stay away from this agency.

THINK JUST MONEY...

They only care about money and ignore tenants when need for repairs arise

This agent has a raft of huge fees that cannot be avoided when starting a tenancy, renewing a lease, or even checking out. They also assist the landlord in attempting to keep as much deposit as possible before you eventually lose the will to live. Locally known as Interc*nty. Avoid.

Awful customer service. If I could give them less than 1 star I would. The manager at this branch has been a complete pain to deal with. We have had to chase her several times for a response and when we do finally get one she comes across as very unhelpful and rude on the phone. Good luck to anyone who goes with them as their fees are also extremely high and unrealistic. No other estate agents have treated us this way. AVOID!!