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Curchods Guildford (Sales)

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Curchods Guildford (Sales)

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

Terrible renting services

review by Tuan Tran

Reply from agent

We are really sorry to receive your feedback, however we reviewed our record and cannot find your name on our system. I would be grateful if you could please contact our Guildford office on 01483 458800 so that we can better understand your feedback and resolve this matter for you. Kind regards, Charlie Simpson - Partner

1.00 /5

As others have said, I cannot input my bank details due to some sort of error on Verify's side. I have emailed their support team four times yet I only receive an automated message telling me they've received my complaint and will get back to me. Furthermore, I need to get my information on this app so I can move forward with buying a house. So this app is wasting my time, the seller's time and lawyer's time. I will not use any company that use this app again in the future. Sloppy, embarassing work from this app, and embarassing for all the companies insisting on using it.

review by Letty Hun.

1.00 /5

We enquired on a property on Fairlands Avenue, we was ready to offer on the property as soon as we had been shown around the house, we called on Tuesday to be told the earliest that the vendor would allow people to view was Saturday, I stressed is there no way of viewing the property sooner and the member of staff I spoke to said unfortunately not Saturday would be the earliest after going away to check with another colleague of hers. Friday morning comes and I get a call from the office to say that unfortunately our viewing has been cancelled as somebody viewed the property on Thursday and the vendor has accepted their offer and that we were no longer able to view the house. Very disappointing and dishonest experience.

review by Lewis Collins

Reply from agent

Dear Lewis, I have tried contacting you this morning to discuss your feedback. I’m genuinely sorry to hear of your disappointment, as the last thing we want is for anyone to feel treated unfairly or misled. Having looked into this matter, I found that the colleague managing your search was unable to schedule a viewing earlier than your original appointment. In the interim, another applicant was booked in by a different team member, and they subsequently made an offer. I assure you there was no malice or intent to overlook your interest - it was an oversight on our part, and I sincerely apologise. This situation could have been managed better, and we will take steps to ensure similar situations don’t arise in the future. Should there be any changes to the agreed sale, I will personally contact you immediately. Thank you for your understanding, and please don’t hesitate to reach out if there’s anything else I can assist you with. Kind regards, Charlie Simpson - Partner

1.00 /5

Been calling for close to a hour now. Will not pick up!

review by Francesca De Los Angeles

1.00 /5

Have just purchased our first house that was listed by Hollbrook & Co, Hartlepool branch. Terrible experience, I could go on & on but probably better just steering clear from them to be honest. No matter how much you love the house, save yourself the 6 months of stress. Crucial details: house was not listed as having a service rent charge (fleecehold), was only after an offer was put in & accepted that our solicitor made enquiries which lead to us finding out about it. Should of backed out at that point really… but we had our hearts set on the house by then. Couldn’t get in touch with Hollbrook all week on completion week. 20+ phonecalls, 0 answer. Had to ring our solicitor & get contact details for the seller to give us the keys directly. The poor sellers had the same rubbish communication from Hollbrook & their solicitor & had no clue they where meant to be out by 2pm. Leading to a stressfull day for them & us not getting the keys until about 5:30pm. So we ended up having to move in the following day. God knows what we would of done if we’d all had been in a chain.. Luckily we didn’t due to renting. We where first time buyers and the sellers first time sellers, so both had no idea what the “norm” is but I can’t believe your even allowed to operate like this & continue trading tbh..

review by TheUkAdam

1.00 /5

Clunky

review by Paul Murray

1.00 /5

Used to be a good but now is very bad service

review by shouab miah

1.00 /5

Messed us around, was not honest with us, not transparent whatsoever. Be careful.

review by L C CARS

Reply from agent

1.00 /5

I was very happy with signable, staff also friendly and helpful, however i had an issue with fields disappearing when received (potentially serious) apparently it is necessary to flatten the PDF before sending … i changed to Docusign and have had no issues so far

review by David Cardus

Reply from agent

Hi David, Thank you for your honest feedback. We really appreciate any opportunity to improve our product and our customer service. I am glad that our support and service have made a positive impact. Regarding the issue you detailed in your review, it is a specific case of the document itself and the system it's going to - not representative of the overall product. I am sorry we were not able to work together to resolve this as you expect. I have put it as a feature request to our product team, to improve the experience for future customers. If you would like to discuss this further, please do not hesitate to contact us. kindest regards, Terrie Customer Success Team Lead

1.00 /5

Avoid if possible! Despite having agreements for sale, mortgage lined up and solicitors instructed, Curchods continued to pursue other buyers for weeks. Completely untrustworthy.

review by Paul Shanahan

Reply from agent

Dear Paul, Naturally I am really sad to see your review as we did speak yesterday. As explained our client was more than happy to sell to you as agreed on the 18th of August, however given you now have an incomplete chain after your buyers sale fell through and our client needs to complete by the end of October he decided to proceed with the previous buyer who is now under offer. I am sorry that despite our best endeavours that this has not worked out on the occasion. Regards Garry

Contact details

Sales Phone:

01483 458800

Opening hours

Unknown

Address

2 London Road, Guildford, Surrey, GU1 2AF, South East, UK, GU1

About

Website:

http://curchods.com/estate-agents/guildford

Our estate agents in Guildford specialise in the sales and letting of residential properties in Guildford, Worplesdon, Shalford, Bramley and the surrounding villages. Whether you’re buying, selling, letting or renting in the local area, Curchods Estate Agents are the experts on your doorstep in Guildford. Guildford was once home to both Burns & Webber Estate Agents and Curchods Estate Agents. Having owned and run Burns & Webber for over 17 years, in 2024 we rebranded our Burns & Webber offices to Curchods. Our Guildford office also houses a dedicated lettings team led by Lettings Manager, Leah Meredith. Guildford offers an exceptional variety of properties, from stylish apartments and elegant period townhouses in the bustling town centre to spacious family homes on leafy, well-established roads nearby. To the south, the stunning Surrey Hills: an Area of Outstanding Natural Beauty, featuring charming villages and impressive country homes with extensive grounds, ideal for those seeking a rural lifestyle. With excellent transport links, outstanding schools, and a thriving community, Guildford is a popular choice for both commuters and investors. Whether you are buying, selling, or letting, our team is here to support you every step of the way.

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