We used James Winn to purchase a property and the service was generally quite poor. Communication is very weak, and despite several calls, call backs to answer any queries were very infrequent. The team seemed very unorganised with little handover. The sales negotiator only worked part time, which does not work when purchasing a house when questions can crop up at any time, especially if handover is lacking. The day we were completing communication with us was very poor. Leaving us confused as to what was going on, and when to pick the keys up. Very little support, and no one actually checked to see if we received the keys after getting them from the vendor. I have not heard from James Winn since. Unfortunately I will not be recommending James Winn to any friends, colleagues or family due to the poor service.

Agent didn’t turn up to do valuation and left me outside in 30 degree heat - they hadn’t booked in anyone after spending 15-20 minutes in phone with them talking about the property

Got a feeling these will be taken to court in future over marking valuations really low to make it more beneficial for mortgage lenders pushing people into less favourable LTV brackets. …

I wouldn’t have them sell a second hand fridge after the awful experience I have had with them

Warning to other buyers Last weekend we travelled more than 5 hours to view a property advertised by this agency, believing we were about to see our future home. On arrival, we were informed that the property could not be viewed because the seller could not secure the property. Later, we were told that the owner had changed the locks without the agency’s knowledge. Unfortunately, we were not informed about this in advance, which made our journey completely unnecessary. After this, the agent told us that she would send a video viewing of the property, however no video was ever sent, nor did we receive any further update or explanation. We found another property advertised by the same agency at a similar price, which could have at least been shown to us via video viewing. Communication overall was very poor. I tried to contact the agent by phone, but my calls were not answered, despite the situation. I believe that after such an inconvenience, a proper conversation would have been the minimum courtesy. This experience was extremely disappointing and emotionally exhausting for us. We have since continued our search with other sellers. I am sharing this to warn future buyers to be cautious, so they do not experience the same situation we did.

Waste of space company do not rent with this company does not do repairs with holds ya deposit at the end of tenancy avoid this estate agent

Cannot give 0. Generates more stress. Link not sent by email to use app. Then receive text stating task 3 days overdue. Use app have email to say completed. Still receiving texts to say task 3 days overdue. Make matters worse Solicitor not addressing the issue!!

Terrible services

Not worth a star, don’t rent the property from them