Good communication, helpful and smooth transaction.

Toby Miller (Curchods Guildford) was very helpful in making this transaction go through smoothly, his recommendation on a conveyancer was spot on and the relationship was really effective. Curchods were focussed and helpful throughout, good communication and an easy transaction, recommended.

I initially gave them one star as my husband and myself had not very pleasant experience with a couple of agents in their Kingston office (still left my initial comment at the end). However, they tried to make it right after we made an official complain to the director and our landlord. So I thought they deserve to get reviewed again after all the hard works they've made to resolve our problems. Michael, their Group Managing Director, is very genuine and trustworthy. He visited our place to investigate the issues all by himself and logged everything in details then he put all in action straight away. We were appointed with 2 new agents to look after our issues and they were very helpful and fairly fast in responses. It still took a couple of months to get most of things sorted but that was just because of the bookings with technicians. They were great with follow-ups and fast responses through out the whole process and we are very happy with our place now. I want to say special thanks to Michael for being very kind, genuine and supportive. -------------------------------------------------------------------------------------------Initial review:Utterly disappointed with their service. They don't even deserve one star. The worst agent we've ever dealt with. Recently rented a flat through this agent in Kingston area but had to chase them up for over 2 months for a few issues as soon as we moved in but no one seems to care once they got the money. And there is no such contact/email details for official complain whatsoever on their website or anywhere. How sneaky. Hundreds of calls and emails. Lies after lies then no response. This is totally mis-selling. Maintenance promises on their contract is purely just a lie. Don't trust this agent. Avoid if you don't want to get tons of stress and ruin your new life plan.

We enquired on a property on Fairlands Avenue, we was ready to offer on the property as soon as we had been shown around the house, we called on Tuesday to be told the earliest that the vendor would allow people to view was Saturday, I stressed is there no way of viewing the property sooner and the member of staff I spoke to said unfortunately not Saturday would be the earliest after going away to check with another colleague of hers. Friday morning comes and I get a call from the office to say that unfortunately our viewing has been cancelled as somebody viewed the property on Thursday and the vendor has accepted their offer and that we were no longer able to view the house. Very disappointing and dishonest experience.

Avoid if possible! Despite having agreements for sale, mortgage lined up and solicitors instructed, Curchods continued to pursue other buyers for weeks. Completely untrustworthy.

Fortunately I had very bad experience with Curchods team Specifically was Mr Garry he hurt my feeling as choosing customer as nationality and as Person!!!! unfortunately I called them to ask about the date an times requested by online and one of them said he will send to my email but unfortunately he didn't send me after that I decided to go myself to the office to see what issues and I meet Mr Gary and he tell me something wrong with my email !!!!and give hem my email again and he said yes you have appointment today at 4:30pm I will send you email , but unfortunately he one more time ignored me and he didn't send anything to me without any reason. Maybe he don't want The foreign people in his office !! this point. It is very negative for me. I am also like any person who respects and loves this country and holds like him British nationality and I'm very proud because I have that but I'm very disappointed how did things come to insulting people in real estate offices? !!! I do not recommend anyone

We contacted them about valuing our home with a view to selling it and no one ever responded.

Had an interaction with Scott Carson and Alkesh Majevadia at the Kingston Branch of Curchods and was disgusted that they are using COVID -19 as a basis to obtain confidential information and screen buyers. They insisted that they were acting in the interest of the Vendors and refused to arrange an appointment to view 29 Avenue Road KT 1 unless I provide details of the deposit amount I would be putting down and mortgage provider. When informed that insisting a person provide such Confidential Information to make an appointment was potentially a breach of the GDPR Regulations they went on to try and justify their actions by saying that it was for safety reasons! People have died from this Pandemic and key workers have put their lives at risk daily to save people regardless of their economic status! COVID 19 is not a screening opportunity for estate agents nor is it a money making opportunity! Nobody would put themselves in a position to ask for an appointment to view a property at these trying times if they were not serious buyers. Further if anyone came to view a property they are in just as much risk as the next person and a first viewing does not translate into an immediate offer! So the reasons that you are seeking this information from buyers is potentially unlawful and a breach of their privacy but more importantly is disgusting and self serving, Next time you turn up for an appointment at the doctors perhaps they should request your financial capability/status to pay for medical assistance before treating you - just to keep doctors safe and to make sure you are not wasting their time given the pressures of COVID 19!

I was looking to rent a house in either Walton-on-thames or Weybridge area and sent them two enquiries about two properties, plus I called them twice and they said they will get back to me but never did. What a shame Danny and Lewis from Walton-on-Thames agency.

Nothing, we had the rudest most obnoxious estate agent show us (I say show us but he stood down stairs huffing and puffing because we were 10min late, with all the temp traffic lights and road closures) told us he had 6min... 6min to show us a £800,000 house, even though we were massively interested we wouldn’t deal with this company again lol absolute joke.