Good afternoon, We are sorry to hear about this, we always try to turn up on time and manage our diaries to try and actually turn up early. From time to time due to no fault of our own we can run a few minutes over. We apologise that we kept you waiting and hopefully this doesn't happen again. Kind Regards, Lewis Director

Good afternoon, We are sorry to hear about this, we always try to turn up on time and manage our diaries to try and actually turn up early. From time to time due to no fault of our own we can run a few minutes over. We apologise that we kept you waiting and hopefully this doesn't happen again. Kind Regards, Lewis Director

Good morning Olivia Claudia. Thank you for placing your review. We have completed a name search and cannot find an exact matching record. We are keen to know how we could have improved the situation and delivered a five star service for you. Customer service is extremely important for us and we strive every day to achieve five star reviews, if we can rectify anything for you please let us know or provide anymore detailed feedback to enquiries@lovelle-property.co.uk Thank you

Thank you for taking the time to provide your feedback Mr Grifiths. However, I do find your comments to be unfair and uncalled for. The reason we did not attend the viewing was because you arrived half an hour early for your appointment and the vendor had already shown you around, you did not call the office to inform us of your early attendance so we were unaware. The offer was made verbally over the phone to myself and I explained that we needed to discuss with the vendor once you had left the property. I was unaware that you were disgruntled at all this stage as you stated that the vendor was providing you with drinks on your request. We asked you to visit the office to provide your proof of funding as this is not generally discussed directly in front of other parties. Our office is located 1.2 miles away from the property and whilst I appreciate you had travelled 2hours and 10 minutes, I didn’t think at the time this to be unreasonable and ensured that we adhered to all Data Protection legislation. The call I made to you was to return a voicemail you left the day before and was followed up immediately by email, so did not cause any delays. You are correct that I have been out of the office for two days to care for my two year old daughter. The email that you had sent to me on the 19th was responded to immediately by my out of office stating that whilst my emails are not monitored, the rest of the team (Including our Director) are reachable on the alternative email provided. Please feel free to contact myself or our Director Lewis Wilson, if you wish to discuss further. 01472 251918 Kind regards Chelsey Sinclair Branch Manager

Hi Darren, thank you for leaving a review. If you would provide more details on the low rating or feel free to contact us direct, we’ll see if there’s anything we can do to help. Sales 01472 251 918 Lettings 01472 500 700