Hello, thank you for taking the time to leave us a review. We'd really love the opportunity to understand how we could have improved your experience with us. We take all customer feedback very seriously as we want every customer to have the best possible experience. If you could call the office to discuss, that would be great. Many thanks.

Hello Mollie, thank you for taking the time to leave us a review. As with the below review that was left at the same time as yours, we have been unable to find you as either a current or past customer or enquiry on our systems (we have 7 years of records). We would love to understand more about how we can improve our service if you could take the time please to either call or email this through to us then it will be made a priorty. We look forward to hearing from you.

Hello Danny, thank you for taking the time to leave a review. Having looked through our records, I am unable to find you listed as a tenant (from your user name here) and if you could call the office on 01472 500700 to discuss then we may be able to help. I must stress that we do take customer feedback very seriously and this will be acted upon if you are able to provide the feedback or alternatively, please do email the issue to: lettings@lovelle.co.uk. We have recently introduced an online system for reporting any issues or repairs that allows greater communication to all parties and for you to see the progress that is being made. We’ve had great feedback on this so when we are able to talk, we will happily guide you through the process. Kind regards, Sam - Lovelle Lettings

Good morning David, thank you for taking the time to leave us a review. I'm sorry to see that this has not met your expectations as we take customer service very seriously. Would it be possible to discuss this over the phone so that I can understand more and may be able to help? Tel 01472 500700. Kind regards, Sam

Good evening Joe, thank you for raising your concerns. With you referring to us as Lovelle Bacons, this incident must have been some time ago as we no longer trade as this, it’s been just Lovelle since the new owners took over and rebranded the company some time ago now. Never the less we welcome feedback so we can continue to improve our service. We have changed our structure completely in house since the handover so whilst we cannot change the past and we are deeply sorry you feel they way you do, you should never receive this service from us again. We pride ourselves on providing an exceptional service to our customers whilst going above and beyond to exceed expectations. Once again, thank you for taking the time to provide some feedback. Lovelle Lettings

Hello Maddison, thank you for taking the time to leave us a review, I note that your partner has also left a similar review. There is a common misconception that companies fear negative reviews however, in practice this allows a company to respond formally whilst the public then have the opportunity to reflect on the entire situation. You have raised a number of issues regarding your property with us and on each occasion, a contractor has attended the flat to resolve the issue very quickly as you have confirmed during our conversations. When you raised your concerns regarding your health, we immediately offered to attend the property that day as we deemed this to be an urgent priority (which was declined) and then offered to attend the following day with the council inspector, which you declined. We then rebooked for the following day (although you again tried to cancel). After attending the property we requested further works be investigated/works completed to be re-checked to give you piece of mind although there was not evidence of the issues described. Your comment regarding the property causing illness is rather defamatory as you live in a block of flats where the majority of the tenants have lived for a number of years and a no such issue has ever been raised. In terms of your tenancy, you signed a six month tenancy agreement and requested to leave at month 3. We discussed this with the property owner who declined your request and explained to you that you are contractually obligated to fulfil the initial 6 month period in terms of rent, bills and council tax. Maddison you understood this position and we agreed that once the flat had been cleared that we would meet you at the property for you final 'check out' inspection. On our call you explained that this was fine and that you wished to move back home as quickly as possible. As a company we take absolute pride in our honest and transparent approach with every customer so we are incredibly disappointed to see your comments here however, as an agency we have gone above and beyond to try to help you. We do wish you and your partner luck with you next property, Kind regards, Sam

Hello Leo, thank you for taking the time to leave us a review, I note that your partner (Maddison Rushforth) has also left a similar review that we have responded to. There is a common misconception that companies fear negative reviews however, in practice this allows a company to respond in the public domain allowing readers to have the full information. You have raised a number of issues regarding your property with us and on each occasion, a contractor has attended the flat to resolve the issue very quickly as you have confirmed during our conversations. when you again called (although you were not living in the property) expressing your concerns, we immediately offered to attend the property that day to fully understand your concerns. You declined this offer and also the offer to attend the next day. We attended two days later (although you tried to cancel this) and were unable to find any evidence of your concerns. That said, we immediately requested the contractor to re-attend and check that all works had been completed correctly whilst also checking for any further issues. In terms of call backs, this is simply not the case, we have returned your calls and tried to engage with yourself and Maddison however you have remained unhappy as we are unable to release you from your tenancy agreement. This is due to you requesting to leave three months into your six month 'assured short hold tenancy' which you are legally obligated to fulfil. Your partner understood this position and explained that you wish to leave Grimsby to return home asap. We take our responsibilities as a company very seriously and are sad to see your comments here although we do fundamentally disagree with what you have stated. We wish both you and Maddison the very best for the future. Kind regards, Sam

Hello Robert, thank you for leaving is a review. We're sorry to see that you have been unhappy with out service and a colleague will contact you shortly to discuss this. We always take customer feedback incredibly seriously and endeavour to understand what has happened here. Kind regards.