Avoid like the plague. This HAS to be the worst letting agency I have dealt with in my nearly 8 years in London. Very pushy for you to sign a contract and pay moneys in, but once that is done you will be chasing them down to do the very bare minimum. Their "property management" is even worse than their letting team, if that can be possible. Our house was given to us in a filthy state and they insisted it had been professionally cleaned (until the inventory report came back to shut their mouths) There were issues in the property that only surfaced once the previous tenants left and it took them nearly 3 weeks to send contractors and there are still works pending (some which are in the contract and were a requirement for us to move in). We haven't been able to fully settle in because of this, and we have a dog an and infant. Nearly a month in and we STILL have the "Let and Managed" sign outside of our property. Terrible experience, you have been warned! UPDATE: got a reply 7mins after posting this; sent them an email as they requested asking them to call me to discuss all of the issues. 19hrs later and I am still waiting. The "helpful" response is just a sham! UPDATE 2: it's been nearly 4 months since we moved in and we still have pending issues - I had a person from Aspire contact me about this review and asked me to put it down without actually trying to help. Sadly, our Property Manager is a disgrace and expects us to manage the property for her. One person I do want to save from all of this is the ROCK STAR of Natara Griffiths. She is an absolute angel and the only reason I haven't thrown myself to the Thames after our experience in this house and with Aspire. She has taken it upon herself to make right all the wrongs we've had and to listen to our concerns and issues. If you are in a competing agency, please snatch this GEM because she will do wonders. And for anyone at Aspire reading this, give the woman a raise because she's the only saving grace you have. I won't name and shame the other people involved, but it's been unfortunate to cross paths with any of them.

Really disappointed with whole experience with Aspire. 1. Near impossible to actually get someone to answer your calls or respond to property viewing requests. 2. They tell you one viewing time and then you arrive on time and they told you that it’s actually half an hour later (even though you confirm 2 hours before viewing) and apparently I’m meant to be viewing another house at 5:30pm that I didn’t even request to view. 3. You asked Mac to put you in touch with the property valuation team and still have not heard a word. Pretty disappointing and honestly just slack. You clearly don’t want the business.

Sadly I could not recommend Aspire, started out good but after 5 months, a change in sales manager and lots of stress (I attribute a lot of that stress to the poorly managed sales process). Key points where -Advertised/communicated property incorrectly to buyer (which cost me time and money) -Unkept dates for memo of sale (should have been sorted by December 2022, ended up being end of April 2023 -Constant chasing by inexperienced staff on behalf of buyer -Buyer not properly vetted at start (as per own T&C's) -no communication once deal completed, 8k for doing very little....... a simple thank you would be nice ;)

After 2 weeks, jumping through every hoop it was put in front of us they have made my life a hell. Every-time we were ask to provide any requested details, references, proofs of income etc we did so and every-time we did we were asked for more which was not specified before... it seemed like they were throwing logs under our legs all the time Everything was meant to be set every time, and every-time we thought its over it wasn't, goodlord references, then guarantor then further changes in the contract....at all times we were made to believe it is all sorted and we need to fix a small glitch which was created "not by them, but by landlord or goodlord" at the end of the day they have messed up the process and landlord pulled the offer wasting 2 weeks of my life and leaving me hanging with booked removal services and internet engineer etcThank you Jacqueline...

The agent put misleading information on its website. The property was not sold by this agent and the price was not the same as on its website. This misleading information confuses perspective buyers and stress of owner of the property, unnecessarily! This also have caused problem between the current owner and the perspective buyers.

Really disappointing off-boarding experience. Be extremely careful with documenting everything on arrival and keep a clear record of correspondence. We've been blamed for breaking a radiator valve we didn't touch during our tenancy and were initially quoted over £300 of a deduction from our deposit to pay for it. There was also the classic claim of 'you never completed an end of tenancy clean' when we did and have the receipts to prove it - just because we prioritised giving the work to our independent cleaner who'd cleaned throughout our tenancy and not the expensive agency Aspire recommends. They tried to charge us almost £130 when we had already paid £100 for a full end of tenancy clean. We kept the old and crumbling flat* in the best order we could during an 18 month stay (during lockdown too where we were at home more) so to try and charge us over £400 at the end was simply unfair and unjust. *Describing it as such is justified as we had various problems throughout, including the ceiling leaking through in a flood and outdoor decking being declared unsafe. Show a bit of compassion and understanding during a ridiculous time in everyones lives. They also did not initiate proceedings to return our deposit until I got in touch two months after we had moved out. I'd also like to add they had work carried out in the flat immediately after we moved out which presumably you had to clean up afterwards, so arguing with us about the quality of the clean was an entirely moot point. It's all the more disappointing that up until this point we actually had a good enough experience with them.

If you ever consider getting a property from Aspire - RUN ! This is the most decieving, non-friendly and unprofessional company I have ever dealt with. As we were about to move to a new place with my partner and after paying our deposit and agreement, few days prior our contract we were declined for reasons that are outside the scope of our contract and involves 3rd party interest where the agent mentions 'they agreed on the phone and this has never happened before' - lack of professional attitude, legal knowledge and protection of interests, everything that you DO NOT WANT to deal with when renting your new home. RUN!

Extremely slow responding to letting requests and the organisation of viewings. Ended up contacting another agent who quickly responded letting me know the house was not pet friendly. Waste of time.NegativeResponsiveness

This company posts regular fliers printed on heavy paper (and often multiple copies) though letterboxes, not respecting the wishes of people in Fulham who clearly state "no junk mail please". (I know as I am one of these people.) I would never support such a company and I recommend people to consider whether this practice is acceptable in the 21st century.