Dear Alexandra, I am sorry to hear of your experience and looked into the matter and I do not share your sentiment. You were forceful and hostile towards Jodie, and Jodie handled the conversation to my full satisfaction and set boundaries as I would expect her to. I expect our clients to treat my team with the same respect we treat our clients with, and in this case we cannot accept the way you spoke.

As estate agents, we take pride in the applicants we put forward to our landlords. Sometimes, some applicants are disingenuous: when we believe that a prospective applicant is not a good fit, we will not take such applications forward. I note that you previously commented that "We found you to be very knowledgeable and helpful and look forward to viewing other properties with you as they become available." We are human, and make mistakes like everyone does: feedback - even when it is uncomfortable - allows us to learn and improve. In this case I believe that we have made the right decision by not moving forward with the application.

We're sorry to hear of your experiences, Darryl: we're not perfect and as humans will make the occasional error. When we do, we own up to it and we work hard to resolve this. I'm not sure however you found the right company to review: as I said we always try and learn from our error, but I have been unable to find our records as a client of ours. Feel free to get in touch though.

Dear David, We've tried with all our might, but the jobs you asked to be done earlier in the year were completed, and not related at all to the leak from the roof. Unfortunately, the leak from the roof required scaffolding because the roof was unsafe for the contractor to access using only a ladder. The scaffolding was arranged in a matter of days and the leak was repaired within the week; a response time we are happy with.

Dear Kate, we are sorry to hear of your experience. Unfortunately not every potential tenant is in a position where we are able to assist to find a new home for them. We understand that this is never easy to hear; at the same time we would not want to offer potential tenants to apply for a property where we know they would not pass the landlord's criteria. We wish you well in your search for a new home.

Dear Kate, we are sorry to hear of your experience. Unfortunately not every potential tenant is in a position where we are able to assist to find a new home for them. We understand that this is never easy to hear; at the same time we would not want to offer potential tenants to apply for a property where we know they would not pass the landlord's criteria. We wish you well in your search for a new home.

Dear Waheed Zaman, You agreed to an adjudicator with the DPS, independent from yourselves and Martin & Co, to make a decision on the cost of cleaning that was incurred on how you left the property at the end of your tenancy. The independent adjudicator decided based on the photographic evidence that Martin & Co were right in having the property cleaned after you left. I am sorry that the adjudicator did not give you the decision you hoped to receive, but if you leave a property with a soiled toilet and body hair throughout the property, when it was brand new and professionally cleaned before the start of your tenancy, then it is justified that these cleaning issues are rectified. Leaving a negative review when an independent adjudicator decides against your expectations however is not justified.

Dear Waheed Zaman, You agreed to an adjudicator with the DPS, independent from yourselves and Martin & Co, to make a decision on the cost of cleaning that was incurred on how you left the property at the end of your tenancy. The independent adjudicator decided based on the photographic evidence that Martin & Co were right in having the property cleaned after you left. I am sorry that the adjudicator did not give you the decision you hoped to receive, but if you leave a property with a soiled toilet and body hair throughout the property, when it was brand new and professionally cleaned before the start of your tenancy, then it is justified that these cleaning issues are rectified. Leaving a negative review when an independent adjudicator decides against your expectations however is not justified.