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1.00 /5

Horrible, horrible. We rented through Frost a while ago, they basically stole our money from deposit!! Do not recommend! Do not use them!

review by Magdalena Eyles

Reply from agent

We take all feedback seriously and having investigated the matter I am firstly very disappointed that it has taken you 4.5 years to post this review as you moved out of the property you rented through us in June 2018. My investigation showed that the deductions made from your security deposit were justified as following the checkout by an independent company, cleaning was required to bring it back to the condition it was when the tenancy commenced and there was a further minor deduction made for damage to a wardrobe door. I do not want to go into personal details but you were returned 87% of your deposit with 13% being held back for cleaning and damage. I am not sure what has prompted you to post this review so long after you moved out but we would be more than happy to discuss this with you personally. Please email your contact details to marketing@frostweb.co.uk so that this matter can be dealt in an appropriate manner.

1.00 /5

Horrible, horrible. We rented through Frost a while ago, they basically stole our money from deposit!! Do not recommend! Do not use them!

review by Magdalena Brzozowa

Reply from agent

We take all feedback seriously and having investigated the matter I am firstly very disappointed that it has taken you 4.5 years to post this review as you moved out of the property you rented through us in June 2018. My investigation showed that the deductions made from your security deposit were justified as following the checkout by an independent company, cleaning was required to bring it back to the condition it was when the tenancy commenced and there was a further minor deduction made for damage to a wardrobe door. I do not want to go into personal details but you were returned 87% of your deposit with 13% being held back for cleaning and damage. I am not sure what has prompted you to post this review so long after you moved out but we would be more than happy to discuss this with you personally. Please email your contact details to marketing@frostweb.co.uk so that this matter can be dealt in an appropriate manner.

1.00 /5

No decent properties.

review by Anonymous

Reply from agent

Hi Zoe - We take all feedback seriously. However, we do not have any record of contact with our Feltham office and your review history suggests that you have left this review in error. If you did so, we would ask you to remove it please as this negatively affects our overall rating and impacts on our business. Kind regards, The Frost Partnership

1.00 /5

No decent properties.

review by Zoe Rogers

Reply from agent

Hi Zoe - We take all feedback seriously. However, we do not have any record of contact with our Feltham office and your review history suggests that you have left this review in error. If you did so, we would ask you to remove it please as this negatively affects our overall rating and impacts on our business. Kind regards, The Frost Partnership

1.00 /5

Had a viewing booked on Saturday at 12:00. Stood in front of the property and had to phone the office. Apparently Sebastian 'was on his way.' In fact he claimed to have called me when he arrived and thought he doesn't need to leave a Voicemail as i would just call back all my Missed Calls.......(I work Saturday morning so impossible task) which I never received. Once we viewed the property we made an offer and he promised to call us in 1-2 hrs. Guess what we are 2 days later and still waiting........NegativeResponsiveness, Professionalism

review by Amy Jane BRUYNIKS

1.00 /5

21.01.2022

The way you handled my end of tenancy has been complete nightmare. Your property managers created problems for me when there was no need due to lack of communication and finally when it all seems to going OK and was told last Friday that my deposit would be repaid, upon chasing today have been told that it hasn’t been. Will look into this and get it sorted and will take 3-5 working days for the money to repaid. No one seems that bothered about the tenant despite your claims on website etc.I wonder how long before this will be deleted?

review by Bharat Prebhaker 21.01.2022

1.00 /5

15.11.2021

Require lots of chasing, give incorrect/misleading information

review by Lorna Mackay 15.11.2021

1.00 /5

11.10.2021

I am highly disappointed by the services of this agency. They havent paid back my deposit for the tenancy that ended 3 months ago and do not reply to emails. Definitely do not reccomend- very unprofessional.

review by Natalia Tomkiewicz 11.10.2021

Reply from agent

Yes they try to fraudulently withold deposit monies.They actually tried to charge me for damages, which were actually already logged and photographed before I started my tenancy. ( On their inventory 19th March 2020..my tenancy started on 21st)Howeve… See more

1.00 /5

Very bad experience with the staff!! Paid a holding deposit to hold a property.. two days after I was told it was taken by someone else. Mentioning no name i was shown other properties as the company had my holding deposit yet again the property was let to someone else. Been nearly two week since I paid my holding deposit. Company was quick to ask for deposit and no response till i contact them for an update. Refund has been issued still waiting for it. I have had to take time out of work to view properties why would an estate agent show me properties when they are already off the market? No communication withing the staff. I have to chase all the time I would say its a waste of time dealing with company like this!!NegativeQuality

review by Amardeep Singh

1.00 /5

II am waiting for the deposit 6 weeks and I only hear that this week it will be on the account and there is no, lies are their hallmarkNegativeProfessionalism

review by robert jasinski

Reply from agent

Hi Robert, We take all our reviews very seriously. Please can you email full details of this matter to marketing@frostweb.co.uk so that they can investigate further. Kind regards

The Frost Partnership - Feltham

The Frost Partnership - Feltham

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