Hi. Thank you for your review. I understand that there were a few minor issues that were swiftly resolved by our office. If there is any further unresolved issues please contact the office.

Dear Bev, Thank you for taking the time to leave us a review. We're sorry to see that you gave us a 1-star rating. However, we’re not sure who you are, as we don’t seem to have a record of working with you. We’d love to understand your experience so we can address any concerns you may have. Please feel free to reach out to us directly at 01392 435130 or Exeter@Northwooduk.com so we can discuss this further. We appreciate all feedback and would be happy to help if there’s anything we can do. Best wishes, The Northwood Exeter Team

Dear Nomad Home UAE, Thank you for sharing your feedback. We are truly sorry for the inconvenience and frustration you experienced, especially given the long journey you made. We fully understand how disappointing it must have been to have the viewing canceled on the day. To provide some context, once we receive a holding deposit for a rental property, we are legally required under the Tenant Fees Act 2019 to stop marketing the property and cease all further viewings. This ensures that the property is reserved for the applicant who has committed by paying the holding deposit. We understand how frustrating this situation can be, but unfortunately, we are required to follow these regulations, which are in place to protect all parties involved. While this legal obligation meant we had to cancel the viewing, we sincerely apologize for the disruption it caused to your plans. Cancellations like this are rare, but we acknowledge the impact they can have, especially when traveling from a distance. If you are still searching for a property, we would love to help you find something suitable. Please feel free to get in touch with us directly, and we will do our best to ensure a smooth and positive experience going forward. Kind regards, The Northwood Exeter Team

Hi Adam, Thank you for your feedback - unfortunately this is completely unrepresentative of the issue at hand. I can confirm that this issue has been fully resolved and that you have been able to remain in the property without any expense incurred to yourselves. This matter came about due to contract negotiations with the landlord which would trigger the end of tenancy process, and we will always do everything we can within the remit of our contract with landlords to ensure that our tenants are not negatively impacted by these negotiations. We are very pleased that you are able to remain in your current home, and wish you and your family all the best for the future. Kind regards, Charlotte Northwood Exeter