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Northwood - Exeter

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Northwood - Exeter

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

In over twenty years of renting Northwood is the worst estate agents I've ever dealt with. Poor communication and rude staff.

review by Andy Lee

1.00 /5

My daughter move into a student house in Exeter at the beginning of September to find no hot water in her shower and bedroom door locks broken 6 weeks later this agent has done nothing

review by John

1.00 /5

I dealt with a person named Layla, very loud, unprofessional attitude on the telephone, no interest in listening to the customer. I would not recommend.

review by Travel Diva

1.00 /5

review by Tim Muir

1.00 /5

Worst estate agents I’ve ever dealt with never sorted any of the problems we reported, that needed fixing always had to do it myself to then be told I didn’t have permission to do that. there rude on the phone when you call them about a issue. and trying to get my deposit back was a issue I was always having to chase for it back and after about a month I still didn’t get the full amount Avoid at all cost

review by Curtis Wellington

Reply from agent

Dear Curtis, Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you faced and the frustrations you encountered with both maintenance and the return of your deposit. This certainly isn’t the level of service we aim to provide. We’d like to let you know that Northwood Exeter is now under new ownership, and significant improvements have been made to our processes, especially regarding maintenance and communication. Our current approach ensures that all reported issues are dealt with promptly and effectively. We’ve also made changes to ensure a smoother and more efficient process when it comes to deposit returns, in line with the required guidelines. While we understand that this doesn’t change your past experience, we want to reassure you and any future customers that we are dedicated to providing a much-improved service moving forward. If you would like to discuss your experience in more detail, we’d be happy to address any remaining concerns. Please don’t hesitate to get in touch. Kind regards, The Northwood Exeter Team

1.00 /5

review by Özgür Sevim

Reply from agent

Hi Ozgur, I am really sorry for the delay in getting back to you, and that you feel that Northwood Exeter did not provide a good service, however you will appreciate that it is impossible to understand where we might have gone wrong since you have not provided any feedback and that we have no record of ever letting a property to yourself. If you would like to discuss this further, a member of our team would be happy to rectify any queries or misgivings you may have, as it is very difficult to rectify issues without knowing what they are. Please email exeter@northwooduk.com and I would be happy to discuss this with you. Kind regards, Charlotte Northwood Exeter

1.00 /5

They did not turn up for a house viewing appointment. I tried to call their office, they did not answer. Left voicemails at their office to ask what had happened, they did not come back to me.

review by Cherise Pretty

1.00 /5

Only gave one star because no option for Zero. Avoid these agents like the plague. Unprofessional, unhelpful and have caused 6 months of hell for myself and my partner. Worst agents I have ever dealt with.

review by Bird

1.00 /5

To protect my identity I have hid my actual name but in a nutshell you won’t get your deposit back. They’ll take half if not more. Ask for actual invoices of damages done otherwise the owner will take the mick out of you the tenant

review by Robert Smith

1.00 /5

We told Northwood agency we were looking for a long term renting as a big family and they said "yes sure no problem" property is a long term let. After 11 months before Christmas we got information about the landlord wanted to sell his property. They even did not mention about a Open house day. Guy over the phone just said"i am sure we mentioned that"No they did. Not. But we are not English so maybe he thought we do not understand English. It was very stressful time. We updated property... Clean the moulds in the bathroom and living room... Put a nice wallpaper... Wiped down a dust on the lampshades (1cm thick) when we moved in but at the end we had to pay 150 pounds for "destroyed slabs in the garden"??? Till now I do not know about what were they talking about.Hope they improved themselves since then.NegativeQuality

review by Rafal Wozniak (Creeper Boom)