"After being a client for 6..."

After being a client for 6 Years with Northwood (Torquay) my business was transfered to the Exeter branch. As a landlord its important to have a housing agent that you can trust and they in turn look after your interests. This was the relationship I had with Northwood Torquay. You'd think the same service would be on offer at the Northwood Exeter branch, sadly no. The Northwood franchises differ greatly from branch to branch. Exeter took over my long standing business and then proceeded to dismantled the business relationship inside 4 months.How can branches of the same franchise be so different. Well its down to the people in the end. Northwood Exeter have a director called Gail Barnes and she is solely to blame in my opinion for the lack of support from a long standing Landlord and client. Her inability to listen was clear from the start and instead of working together to find solutions, she only came back with invoking clauses in the contract. I asked on many occasion for her to stop doing this, but the emails still arrived with contract clauses being mentioned ignoring my previous requests to keep an open dialogue. Her admin skills are poor and when you phone about a problem she is dealing with she is always unavailable. When problems do occur with rented properties you get 3 quotes, this is standard practice especially when contractor prices can differ greatly, only 1 quote was given and I refused to accept the vast amount of money this contractor wanted to do uneccesary work. For not accepting her contractor the property was returned to me washing her hands of the situation. The reviews on this website are glowing in some cases, well consider yourself the lucky ones. I only speak from my personal experience and I am disappointed in having to write such a poor review. If you are a landlord and considering using Northwood Exeter as a letting agent, I strongly urge you to try elsewhere. 2/10