We're sorry to hear these comments. If you would like to expalin the circumstances in more detail, please email us - marketing@cheffins.co.uk We pride ourselves on our customer service and always like to know when our service has not been as good as it should be.

We understand that you've spoken to our office a number of times and we have endeavoured to explain the circumstances to you in full. Should you wish to raise a formal complaint, please email complaints@cheffins.co.uk

We're sorry to see that you left a 1* rating. We take our customer service very seriously. If there are any issues you wish to raise with us, please email marketing@cheffins.co.uk

We're sorry to see that you left a 1* rating. We take our customer service very seriously. If there are any issues you wish to raise with us, please email marketing@cheffins.co.uk

We're sorry to see that you left a 1* rating. If there is something you wish to bring to our attention, please email us - marketing@cheffins.co.uk and we can look into it for you.

We're sorry to hear that you feel that you haven't received the best service from us. Should you wish to be more specific, please do email us at marketing@cheffins.co.uk

We're sorry to hear that you are unhappy with the service that you received. If you wish to be more specific about the interaction that you experienced, please email us at marketing@cheffins.co.uk

We're so sorry to hear that you did not receive the best service. Do please feel free to contact me directly if you wish to discuss this further. It would be good to know exactly what happened so that we can feed this back and improve our service. My direct email address is sharon.hamilton@cheffins.co.uk

Dear Natalie, we're sorry to hear that you are not very happy with the service you received. If you would like to discuss this in further detail please do email us - marketing@cheffins.co.uk