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Cheffins Residential - Ely

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5

Very poor experience of dealing with Cheffins. Although having done nothing wrong there was a total lack of interest in us as a buyer from the initial viewings to the sale. The only exception was Neave who was excellent in progressing the purchase.

Reply from agent

We're sorry to hear this. We always want to know where we can improve so please do email us with the specifics of your interaction with us and we will look into it for you.

2.00 /5

Could not find bungalow we were looking at. Only interested for price.

Reply from agent

Hi - we're not entirely sure quite what it is you're unhappy with. Perhaps if you give one of the team a call in the office they will be able to assist you - 01353 654900.

2.00 /5

As long term tenants in a Cheffins managed property we were always happy with the service. However, their communication and service once the tenancy ended has been frustrating and stressful. Overpayment of rent and return of deposit - both of which have been acknowledged and approved - hard to get a sensible answer out of anyone. First it was "we've lost the paperwork" and then it was out of office responses from the people I'd been dealing with - having to find someone new and start the story all over again twice. 16 days after moving out we still haven't seen the return of our money.

Reply from agent

We're sorry to hear your frustrations. We've spoken with our Ely office and we understand that the issues you have raised have been/are in the process of being resolved. If you wish to take the matter further, please email us at marketing@cheffins.co.uk

1.00 /5
Reply from agent

We're sorry to see that you left a 1* rating. We take our customer service very seriously. If there are any issues you wish to raise with us, please email marketing@cheffins.co.uk

1.00 /5
Reply from agent

We're sorry to see that you left a 1* rating. We take our customer service very seriously. If there are any issues you wish to raise with us, please email marketing@cheffins.co.uk

1.00 /5

Don’t rent through these people…..Totally untrustworthy, unprofessional and inappropriate!!

1.00 /5

A piece of advice: if you are renting and have children, do not take your children for viewing because they will drop your application. It’s pathetic

Reply from agent

We understand that you've spoken to our office a number of times and we have endeavoured to explain the circumstances to you in full. Should you wish to raise a formal complaint, please email complaints@cheffins.co.uk

1.00 /5

Despite understanding the housing market is challenging, I was very disappointed by the lack of effort they put into trying to sell my property. I never heard from them, I had to chase them for feedback from viewings. I’d hope for some useful hints that would help but from week 6 I didn’t hear from them at all, I had to call them. Therefore I would not recommend them to anyone.

Reply from agent

We're sorry to hear these comments. If you would like to expalin the circumstances in more detail, please email us - marketing@cheffins.co.uk We pride ourselves on our customer service and always like to know when our service has not been as good as it should be.

1.00 /5
Reply from agent

We're sorry to see that you left a 1* rating. If there is something you wish to bring to our attention, please email us - marketing@cheffins.co.uk and we can look into it for you.

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Address

25 Market Place, Ely, CB7 4NP, UK, CB7

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