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Neilsons Solicitors and Estate Agents

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

We recently used Nielsons for the sale of our home and highly recommend. The service received from the outset was excellent. Professional yet friendly. Quick to turn around marketing materials etc and did a great job arranging all the viewings. Also very quick to respond to queries and always well informed. Will definitely be using again!

Reply from agent

Thank you for this lovely review, Lisa! It is so great to hear that you were pleased with the service received from our team. We have passed your lovely comments on to the team, and we look forward to working with you again in the future!

5.00 /5

A hugely professional team at Neilsons, which I have used for both buying and selling. Their marketing team always follow up leads, which is impressive, and kept me well advised. On the conveyancing, solicitor, Marjorie Townsend, can't be recommended highly enough. Not only is her ability, diligence and care second to none, but she is lovely to deal with and has kept us fully informed throughout both the buying and selling processes. Many thanks to the entire team. G Russell Edinburgh

Reply from agent

Thank you so much for your 5 star review and kind words. We are delighted to hear that you have found us to be hugely professional, that we always followed up leads for the sale, and kept you well informed at all times. We are especially pleased to hear that you cannot recommend Marjorie highly enough, with her ability, diligence and care second to none as well as being lovely to deal with and highly informative. We will certainly pass on your kind comments to the team. Many thanks for choosing Neilsons. We hope to work with you again in the future, should you require further assistance.

5.00 /5

Neilsons sold our Edinburgh listed building three bedroom apartment in 16 days and from start to finish the service they provided was first class. All of our dealings with their office were met by personal, friendly, efficient and helpful staff. From our first helpful meeting with the property assessor to view the property and agree a price consistent with the Home Report valuation and market conditions, we were kept informed and reassured. We had already had a negative experience of a previous sale attempt with another agent so when we came to Neilsons we were somewhat anxious but we were reassured immediately as they delivered a gold star service at a very competitive and transparent price. We achieved a very good sale price and sold our property in a short time frame. We had a high number of viewers all interested in the property and looking to purchase. We highly recommend Neilsons for their exceptional Estate Agency service and their kind, efficient and professional staff. While all of the staff were amazing, our particular thanks go to Diane Yates who handled the legal side for us and the Bonnyrigg office staff. The conclusion of our sale became complex and time consuming but Diane steered us through this process with kindness, patience and professionalism to complete on the agreed date. She kept us informed, reassured and fully engaged in the whole process.

Reply from agent

Thank you so much for this really lovely review, Morag! It is so wonderful to read such great feedback about our team, and we really appreciate you taking the time to share this. I have passed your kind comments on to Diane and the rest of the Bonnyrigg team, and our Property Department as well. We look forward to working with you again in the future, should you require our services.

5.00 /5

Would highly recommend. Extremely professional and efficient service. Marjorie went way beyond expectations to ensure my purchase completed on time. She made it a stress-free purchase for me with great communication and updates at every step of the process. Thank youPositiveResponsiveness, Professionalism, Value

Reply from agent

Thank you for your 5 star review Alastair. We are delighted to hear that you found us to offer an extremely professional and efficient service, with Marjorie (your Solicitor) exceeding expectations. Great to hear that Marjorie made your process stress-free with great communication and updates at every step of the way. Thank you for choosing Neilsons. We look forward to working with you again in the future, should you require any further assistance.

5.00 /5

Michelle was absolutely amazing. We were moving from England, where the house selling /buying systems are slightly different. However, Michelle provided a really brilliant service, and explained everything clearly. She was so responsive to any email enquiries we had and put our minds at rest throughout the whole process. Cannot rate them highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Hi David & Jane, thank you so much for this glowing review! We are so glad to hear that you were pleased with the service from Michelle and the team. I hope the move went well, and we look forward to working with you both again in the future, should you require our services!

5.00 /5

Kara and her team from Neilsons were extremely professional from the first point of contact. She explained thoroughly the entire process and factors to consider, which is helpful and informative for a first time buyer. Everything went smooth down to the closing date and Kara made sure to follow-up on any issues even after the purchase was concluded.PositiveQuality, Professionalism, Value

Reply from agent

Thank you very much for your kind 5 star review Tze! We are delighted to hear that you found Kara and the team to be extremely professional from first point of contact, always explaining thoroughly the entire process and factors to consider, as a first time buyer. We are so pleased to hear that everything went smoothly down to the closing date, with Kara following up on any issues even after the purchase was concluded. Thank you for choosing Neilsons and we hope to work with you again in the future, should you require any assistance. Meantime, all the best in your new home! :)

5.00 /5

Purchasing with Neilsons has been a pleasant experience. Kara took care of all stages of my purchase. She provided excellent advice and explained clearly all steps in the process. Communication has been seamless, the whole team has been professional and responsive throughout. I wholeheartedly recommend Neilsons, and I will not hesitate to rely on their expertise and service in the future.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Hello Roberto, thank you so much for taking the time to leave this lovely 5 star review! We are so glad to hear that your purchase process was seamless and you found the service from Neilsons professional and responsive. We will pass your kind comments on to Kara and the team, and we look forward to working with you again in the future!

5.00 /5

Smooth sale and transaction with Neilsons. High quality marketing, realistic pricing and valuation, swift response to email. Quick sale in 10 days followed by frequent updates about the conveyancing process. Thanks to Kara and rest of the team.PositiveResponsiveness, Professionalism

Reply from agent

Thank you very much for your 5 star review Declan! We are delighted to hear that you found the marketing to be high quality, our pricing strategies and valuation realistic, and you always received a swift response to email enquiries. Your lovely comments will be passed on to Kara and the rest of the team. Thanks for choosing Neilsons and we hope to work with you again in the future, if you ever need our help again!

5.00 /5

A wonderful firm! I went them a for a real estate purchase and they helped me from every single step. Explained to me the process, provided me with all information, and were extremely friendly through it all!! Highly highly recommended them! Honestly!

Reply from agent

Thank you very much for your 5 star review and recommendation Nasser. We are so happy to hear that you found us to be a wonderful, extremely friendly and helpful firm when we assisted you with your recent purchase. We really hope to work with you again in the future, should you require further assistance. Thanks again for your kind comments which will be shared with the team.

5.00 /5

Marjorie provided a first class service from start to finish and I cannot recommend her highly enough. She is user friendly, responsive and goes the extra mile to make things happen in a smooth, efficient and stress free way. I couldn't ask for more.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thank you very much for your 5 star review Alastair! We are delighted to hear that you found Marjorie to provide a first class service from start to finish. Client service is of paramount importance to us so it's great to hear Marjorie provided a very user friendly and responsive experience, always going the extra mile to make things happen in a smooth, efficient and stress free way for you. Thank you for choosing Neilsons and taking the time to share your experience with Marjorie as your Solicitor. We hope to work with you again in the future, should you require any further assistance.

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24A Picardy Place, Edinburgh, EH1 3JT, UK, EH1

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