Hi Shzzy, thank you for your review. We’re sorry to see your rating and would like to understand more about your experience. Please don’t hesitate to get in touch with us directly so we can address any concerns and work to resolve any issues. Your feedback is important to us.

Hi Chloe, thank you for taking the time to leave a review. We’re sorry to hear about your experience and would love the opportunity to understand what went wrong. Your feedback is important to us, and we’re committed to addressing any issues. Please feel free to reach out to us directly so we can assist further.

Hi James, Thank you for bringing this to our attention. We take concerns about road safety very seriously. Our employees do not work weekends, and we are currently aware that our company vehicles are with the service garage and not in use until Monday morning. We absolutely do not condone any dangerous or inconsiderate driving, whether by our staff or others using our branded vehicles. We will pass your comments directly to the garage to ensure this is looked into. We do hope you'll consider removing this review, as our Google page is intended to reflect the service we provide to our clients. However, if not, we will be requesting that Google review its relevance under their content guidelines. Kind regards, The ELC Sales & Lettings Team

Hi Alex, We’re sorry to hear that your move-in experience didn’t go as smoothly as it should have. We completely understand how frustrating it must have been to deal with these initial issues, especially as this is your first rental property. To clarify, your safety certificates are always accessible through our online portal to ensure you have them available at any time. Regarding the issues with heating and hot water, while we strive to resolve maintenance concerns as quickly as possible, we are unfortunately subject to external factors, such as Scottish Power’s response times, which are beyond our direct control. That said, we appreciate your feedback and take it seriously. We’re glad to hear that things have now improved, and please know that we are always here to support you throughout your tenancy. If you need any further assistance, don’t hesitate to get in touch. Best regards, ELC Sales and Lettings

Hello Kevin, Thank you for your feedback. We’re sorry to hear you were dissatisfied with our service. To clarify, tenancy agreements in Scotland are regulated by the Private Housing (Tenancies) (Scotland) Act 2016, which sets out legal obligations for landlords, tenants, and letting agents. The Private Residential Tenancy (PRT) is the standard lease agreement, and we are legally required to follow its terms. Having reviewed your case, we note that your request involved removing yourself from a shared tenancy. Under Scottish law: A joint tenant cannot unilaterally exit a tenancy without agreement from all other tenants or the landlord. Remaining tenants must either find a suitable replacement or agree to cover the departing tenant’s share. As the letting agent, we must conduct the necessary referencing checks on any incoming tenant before approving a replacement. This process requires coordination between multiple parties, and while we strive to facilitate it as efficiently as possible, responses from tenants and landlords can sometimes delay progress. If you’d like to discuss this further, please feel free to contact us at 0131 510 7051. Best regards, ELC Sales and Lettings

Hi Alex, Thank you so much for your kind words and fantastic review! We're thrilled to hear that Joseph provided such an excellent experience and went above and beyond to make you feel welcome. As a trainee manager, he’s showing great potential, and it’s wonderful to see his hard work and dedication recognised. We’ll be sure to pass on your feedback to Joseph – it’ll mean a lot to him! If there’s anything else we can assist you with, please don’t hesitate to reach out. Best regards, The Team at ELC Sales and Lettings

Dear Nuric, I would like to express our gratitude for your honest feedback, and we genuinely regret any discomfort our actions may have caused you. We will promptly engage in discussions with our management team to evaluate and improve our marketing strategies. Kind regards, ELC.