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Benjamin Stevens

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

More interested in getting details on their system than selling houses for the best price.

Reply from agent

I'm sorry to hear that you felt this way about your experience. It's important for us to focus on both our clients' needs and the details that support a successful sale. Your feedback is valuable, and I encourage you to share more about your experience so we can improve our services. Thank you for bringing this to our attention.

1.00 /5

Wouldn't use this Estate Agent again. Once we got the house keys, the alarm kept going off, called the Agent Michael few times no response or call back, once they get their commission they won't respond back to you!

Reply from agent

I'm sorry to hear about your experience. It's disappointing to learn that you faced issues with communication after the sale. Your feedback is important to us, and I encourage you to reach out directly so we can address your concerns. We strive to provide excellent service and want to ensure that all our clients feel supported throughout their journey. Thank you for bringing this to our attention.

1.00 /5

Awful experience. We had a viewing for a property to buy at 3pm . The agent was not there . My Husband and I left our job 2 hours earlier to get in time to the place and see the property in day light. I called the agent at 3:09 why nobody is here and he said sorry we call you earlier because many people do not show up for viewing , I would like to think they call me earlier for any reason to confirm or reschedule the appointment but I couldn’t answer, but My question was why you didn’t left a Voicemail or text message or an email??? And he said well he can not do anything now and any way they have 5 offer right now . I called back to office the other colleague answer the phone and Accuse me that I am lying. And I was late . I was not late at at all even I was 10min early , and waiting for my husband.otherwise I could not see your agent with black Mercedes left early !!!! So unprofessional and irresponsible.

Reply from agent

You turned up late for your appointment with no consideration for the agent. We do have other appointments and cant be expected to wait all day for you We called 3 times before the appointment to confirm you didnt have the decency to reply or answer If only us agents could write bad reviews on our clients

1.00 /5
Reply from agent

Hi Iosif, we would love to know why you only left us 1 star with no review. We strive for excellent customer service and wish to make things right. If you would like to talk about why you are dissatisfied please contact us directly info@benjaminsteves.co.uk. We hope we can change your views for the future. Kind regards, The Customer Care Team.

1.00 /5

Clueless, lack professionalism

Reply from agent

Dear Isa, thank you for taking the time to let us know about your experience, we appreciate your feedback. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. We would love to make things right if you would give us another chance. Kind regards, Customer Care Team.

1.00 /5
Reply from agent

Hi George, we would love to know why you only left us 1 star with no review. We strive for excellent customer service and wish to make things right. If you would like to talk about why you are dissatisfied please contact us directly. We hope we can change your views for the future. Kind regards, The Customer Care Team.

1.00 /5
Reply from agent

Hi K, we would love to know why you only left us 1 star with no review. We strive for excellent customer service and wish to make things right. If you would like to talk about why you are dissatisfied please contact us directly. We hope we can change your views for the future. Kind regards, The Customer Care Team.

1.00 /5
Reply from agent

Hi Jimmy, we would love to know why you only left us 1 star with no review. We strive for excellent customer service and wish to make things right. If you would like to talk about why you are dissatisfied please contact us directly. We hope we can change your views for the future. Kind regards, The Customer Care Team.

1.00 /5

Poor communication - do not return calls for days and days on end. When you do finally get to speak to the 'right' person, the attitude is so poor and unprofessional! If I were the Vendor selling the house I was after viewing, I would be extremely disappointed with the 'service' this agent is offering.

Reply from agent

Dear Danny, thank you for taking the time to let us know about your experience, we appreciate your feedback. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. We would love to make things right if you give us another chance. Kind regards, Customer Care Team

1.00 /5

Very poor communication. Went to view a property, and submit my offer. and then no respond at all for 4 days then i found out it has been let.NegativeQuality, Professionalism

Contact details
Sales Phone:

0208 958 1118

Opening hours

Unknown

Address

194 Station Road, Edgware, Middlesex, HA8 7AT, South East, UK, HA8

No about information available

Our team

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