Hi Sarah, I'm sorry to hear that you haven't had a positive experience using flatfair. … More

Thank you for your review, and sorry to hear that. We have looked into your inspection, and as independent inventory providers, we do have to record the full condition of each area of the property, which does mean we have to note any cleaning oversights that we find on-site. We always take into account fair wear and tear, and make assessments based on the type of home and length of tenancy. During a check out inspection, this is based on a comparison against the original principle report, and we are required to note the changes that have occurred during your tenancy. After each report is delivered, we always offer a 7 day period to comment on our reports to ensure all parties are entirely happy. This applies for both the check-in and check-out reports. Taking into account the nature of our business, we do accept omissions can occasionally occur, and if this does happen we would kindly request that you contact us directly, as we’d be more than happy to discuss this with you, and if needed revisit your property to ensure the report you have receive is fully accurate. Please kindly email us below if you would like to discuss further admin@openhouseresidential.co.uk

Dear Marysia, Thank you for your message and I am sorry to hear that this has occurred. We take pride in the accuracy of our reports, and are known for our detail and consistency, so I am surprised to hear this. I would like to assure you that we are not bias to either parties, and all of our reports are entirely independent to ensure they are fair for both landlords and tenants. There are a number of factors that go into the liability comments in our check out reports, including length of tenancy, the condition during check in, and any maintenance issues that may have occurred during tenancy. After each report is created and delivered, we also offer a 7 day period to comment on our reports to ensure all parties are entirely happy. This applies for both the check-in and check-out reports. As a company we have been operating for over 10 years, and 99% of our feedback is positive, and we are keen to ensure we always provide the efficient and accurate service we are know for. Taking into account the nature of our business, we do accept omissions can occasionally occur, and if this does happen we would kindly request that you contact us directly, as we’d be more than happy to discuss this with you, and if needed revisit your property to ensure the report you have receive is fully accurate. Please kindly email us as below: admin@openhouseresidential.co.uk

Dear Helen, We are sorry to see you were disappointed, however upon checking we haven't seen any email from you and we don't have any facility to receive a text message. We hope the above clears any doubts you may have, however, feel free to contact us on 02080043898 if you still wish to discuss this matter further. Many thanks

Thank you for your review. We do not appear to have a record of you with your name and contact details with your dealings with us. Could you please directly message us with more information and details of your complaint at timfoulkes@howardcundeylive.com