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FW Estate Agents

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

They took over from Meraki communication I thought yes good riddence as they were terrible but things not changed at all moving onto global4 i went without land line 3months of it got charged seperete …

Reply from agent

Hi Kazim, thank you for taking the time to share your feedback. We're sorry to hear about your experience, as this is not the standard of service we aim to provide. … More

1.00 /5

Based on my personal experience with using this system, I completely disagree with the positive reviews on here. All service people I have talked via the live chat box has not been helpful and the response time is unbelievable, I had the …

1.00 /5
Reply from agent

Dear Bouchra, Thanks for your feedback. We’re sorry to see your 1-star review, but we don’t have enough detail to understand what went wrong. We’d really appreciate the chance to look into this properly. Please contact us directly via support@flatfair.co.uk, with more information about your experience, and we’ll do our best to resolve any issues. Kind regards, Damola Head of Customer Operations

1.00 /5

Very disappointing customer support kept in ending the conversation after only one follow up totally un professional i would not recommend for both landlord and tenants

1.00 /5

Awful process, repeated tasks and requests for the same documents, no option of speaking to a human. I'd rather loose out on rental opportunity than use this service.

1.00 /5

I spoke to a member of staff through the phone a few days ago and she was very dismissive of what i had to say and ended the phone call twice while i was talking, put me off from renting here.

Reply from agent

Hello JK, I find this very unlikely to have happened, but please feel free to contact me directly with the query which you had, catriona@ardenpm.co.uk, rather than using a public forum to air a greivance, if it is a genuine greivance, let me resolve it for you.

1.00 /5

I’m not sure how they’ve had my review removed concerning 10 swan street. I lived there for 18 months, the bedroom ceiling was thick with black, dripping wet mould. I left the house to which they kept my deposit despite the circumstances they had me living in. I can now see its up for sale with pictures showing they’ve attempted to paint over the mould which you can still see. Jackie had a terrible attitude and any issues with the property they werent interested in.

Reply from agent

We are sorry to read that you feel dissatisfied with your experience. We take all reports of maintenance concerns seriously and always aim to work with tenants and landlords to resolve issues raised during a tenancy. As a regulated agency, we are unable to discuss specific details relating to deposits or tenancy matters publicly. However, deposit deductions are handled in accordance with the tenancy agreement and, where applicable, through the relevant tenancy deposit protection scheme procedures. We also strongly dispute the suggestion that concerns raised were ignored. Records show communication was maintained throughout the tenancy and appropriate actions were taken where issues were reported to us. We appreciate all feedback and are sorry that you remain unhappy with your experience.

Contact details
Sales Phone:

0330 043 0472

Lettings Phone:

0330 043 0472

Lettings Email:

tim@fwestateagents.com

Opening hours

Unknown

Address

13a High Street, Edenbridge Ashford Rye, TN8 5BW, UK, TN8

About

FW Estate Agents has a personal and bespoke approach to selling or letting your home. We will challenge the perceptions that people have of estate agents by showing that we can be honest, straight talking and highly professional. We will do exceptional things every day and not be tied to the High Street way of working and hours. As a Digital Agent where 98% of business is accessed through portals, we will offer you a unique service where we can offer the highest level of personal attention Our concept is remarkably simple; we will provide you with a dedicated Personal Relationship consultant to guide you through every stage of the process, from marketing to moving. We will handle a limited portfolio of properties, thereby making sure you our client is looked after and we maintain a relationship throughout the journey of the sale Our digital estate agent covers Kent, Surrey and Sussex focusing on offering high levels of customer service specialising in Property Sales, Lettings, Management, and land and New homes. We offer • Clear transparent pricing • Personal service • Support from customer services available • Online chat available • Internet Portals • Competitive fees • Digital Marketing We are very proud to announce that we were a finalist at the Property Wire Awards Online/hybrid Estate Agents which is a major achievement.

Our team

Tim Foulkes

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available