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FW Estate Agents

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Very poor check out report. Didn't take into consideration any wear and tear across the 18 months and missed out key pictures of oversights. Labelled things like "could benefit from a wipe" and "debris in the cupboard" when it was professionally cleaned by cleaners. Awful service, would not recommend.

Reply from agent

Thank you for your review, and sorry to hear that. We have looked into your inspection, and as independent inventory providers, we do have to record the full condition of each area of the property, which does mean we have to note any cleaning oversights that we find on-site. We always take into account fair wear and tear, and make assessments based on the type of home and length of tenancy. During a check out inspection, this is based on a comparison against the original principle report, and we are required to note the changes that have occurred during your tenancy. After each report is delivered, we always offer a 7 day period to comment on our reports to ensure all parties are entirely happy. This applies for both the check-in and check-out reports. Taking into account the nature of our business, we do accept omissions can occasionally occur, and if this does happen we would kindly request that you contact us directly, as we’d be more than happy to discuss this with you, and if needed revisit your property to ensure the report you have receive is fully accurate. Please kindly email us below if you would like to discuss further admin@openhouseresidential.co.uk

Contact details
Sales Phone:

0330 043 0472

Lettings Phone:

0330 043 0472

Lettings Email:

tim@fwestateagents.com

Opening hours

Unknown

Address

13a High Street, Edenbridge Ashford Rye, TN8 5BW, UK, TN8

About

FW Estate Agents has a personal and bespoke approach to selling or letting your home. We will challenge the perceptions that people have of estate agents by showing that we can be honest, straight talking and highly professional. We will do exceptional things every day and not be tied to the High Street way of working and hours. As a Digital Agent where 98% of business is accessed through portals, we will offer you a unique service where we can offer the highest level of personal attention Our concept is remarkably simple; we will provide you with a dedicated Personal Relationship consultant to guide you through every stage of the process, from marketing to moving. We will handle a limited portfolio of properties, thereby making sure you our client is looked after and we maintain a relationship throughout the journey of the sale Our digital estate agent covers Kent, Surrey and Sussex focusing on offering high levels of customer service specialising in Property Sales, Lettings, Management, and land and New homes. We offer • Clear transparent pricing • Personal service • Support from customer services available • Online chat available • Internet Portals • Competitive fees • Digital Marketing We are very proud to announce that we were a finalist at the Property Wire Awards Online/hybrid Estate Agents which is a major achievement.

Our team

Tim Foulkes

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available