Communication was terrible, put an application in on a flat in Chester le street, yes was up against other people but didn’t even get told if we were accepted or not… went back onto the flat and it said let agreed!! This is disgusting and unprofessional… keeping people informed when trying to find a home in such climate is essential! AVOID! Even the people on the phone don’t seem interested. Was promised the application but had to chase it up… which obviously was a waste of time as someone else was offered it and I was NOT INFORMED!!! Just wanted to add I replied to this response, was given the email as advised email immediately and still haven’t had a reply with my complaint!! These are honestly terrible ( letting)