Rented from JW Wood, and they acted extremely unprofessionally, frequently came to our house unannounced, did not send a check-in report upon move-in, charged us £1560 at checkout (which we just got back via a TDS), lying and unprofessional emails, landlords and tenants stay clear! The only positive was that Chris Cain was very professional, kind, and helpful.

We bought our first home via JW Wood. The whole experience left a lot to be desired. We viewed the house initially, they had booked back to back appointments and presumably allowed for the same time slots as they would have for a terraced house; there was not enough time to properly look around. However, we put an offer in, once it had been accepted we requested a second viewing; not a lot to ask for one of the biggest purchases you’ll ever make! During the second viewing the estate agent continually made sarcastic comments regarding whether “fairies” and “pixies” had moved anything, “there’s no massive changes”, “is it as you remember”, followed us around closely etc. I can only presume she made discriminatory presumptions about us and thought we were wasting her time as we were first time buyers, in our twenties buying a substantial detached house with large gardens. Not sure why she had these presumptions when we had already had to provide proof of funds and had an offer accepted etc. I won’t go on but the rest of the buying experience with Woods felt disorganised and lax yet hurried and pressured towards closing. Even collecting the keys to our first home didn’t feel like a positive nor memorable experience. All in all, when we come to sell and move on; we would not use Woods.

The most backstabbing, shady and rude estate agents in the entire county of Durham.

We’re all familiar with the general poor quality of many estate agents, particularly in then current strong market where they take buyers for mugs. These people have added a new dimension though - rudeness on an industrial scale I’d made an appointment to view a house is Durham - nice place - unfortunately I couldn’t make the viewing so I emailed them to cancel with plenty of notice. Didn’t make a blind bit of difference - at the allotted time miss arrogant called me and without introduction simply accused me of not turning up to an appointment. When I pointed out that I had given them the courtesy of a mail she laid straight into me - to who, when, we didn’t get it etc etc I refrained from treating her with the disrespect she showed me and politely ended then conversation. If you own a rather lovely cottage in Esh and are selling through this shower I suggest you find a more professional outfit whose employees understand common courtesy I will not do business with this agency again

Constant lies, story changes all the time. 1 star is too good. Lindsay curry who works there tells you anything to get you off the phone. Communication is not worth anything down there. They except your offer and don't keep you updated as to what's going on then you find out they have excepted another offer. Use online estate agents as these are much better and cheaper.

come home from work one day to find some one servicing boiler wasn't told he was coming. end of tenancy cleaned house unfortunately i missed cleaning cooker and inside fridge 1 bulb missing up stairs. several bulbs missing when i moved in. i agreed oven and fridge needed light clean was charged £122 for cleaning £40 for missing bulb. would rent from this company again

Would not recommend to anyone, one excuse after another, six months after accepting an offer on my property I was informed by a third party my buyer had withdrawn from purchase, six months of little or no information from Woods, plenty of excuses, absolute rubbish, didn't even ring me to advise sale had fallen through, what more can I say.

Absolutely dreadful service. House hadn't been cleaned upon key collection, half the lightbulbs in the house didn't work, and none of this is being fixed by the agents. Why? Because the inventory wasn't returned within 10 days of the initial key collection. Hence, you apparently accept there are no flaws in the property and anything else wrong is your fault, thus you pay for it. Shocking customer service from employees who dodge questions, and give same answer to everything. I've only been living in the house for 4 days; I dread to think what the end of tenancy will be like. Do not use this letting agent at all costs.