We have used Chris at Belvoir for 10 years to manage our rental property. Unfortunately the quality of the service has deteriorated significantly with multiple occasions of having to repeatedly call and email over many weeks to get a reply. Alicia and other staff who have worked there have all been as helpful as they can. Unfortunately Chris seems to restrict how much they can do, is very poor at communicating and keeping the customer in the loop and when he finally replies many weeks later, he gives the usual excuse that he’s been very busy and apologises yet again. The whole service and experience over the last few years has extremely disappointing and incredibly stressful when we having been paying for their service for 10 years now. Even now as we are trying to move to a different management agent, we are still waiting for a reply to our calls and emails after 2 weeks. I wouldn’t recommend Chris’s management service to anyone. I have given too many opportunities due our loyalty for such a long service and hoping it would improve. Even an official complaint didn’t make any difference. Please think carefully about using Chris if you are a landlord.