AVOID AT ALL COSTS. i have never ever.. seen an agency that LIES so much. They never pick up the phone. To say that dealing with them is a Nightmare would be a gross understatement. If you value your time and sanity - avoid at all costs.

1 star is generous for these shady crooks. Avoid at all costs

Scammers Beware they will ask you fee£250 for reference from good lord. Once you pay money if they find and mr or mrs spelling mistake they will confiscate your money. Make sure take ur documents to them and if they agree let then pay them otherwise u will lose ur money. Make sure get in writing that they will refund you money if reference not gone through.

Posting here because there isnt a google location for John Shepherd in Derby The services offered by them generally may be good but beware of one of their lettings agent- Faith Hughes. From the very beginning when I was making an enquiry regarding renting a property in Derby she was quite numb to responses and seem to not be very interested. She never seemed interested in helping us get a property and I completely ignored her attitude. A viewing was booked on 9th December 2024 at 12.15 PM and we were travelling 160 miles on a busy Monday morning. It gets quite difficult and we managed to reach Derby by 11.45 AM but had some issues with parking and it started raining suddenly. We did call the landline number and tell we would be slightly late. Faith kept calling us from a landline number which was difficult to reach out to when we could not find the location. Finally, I managed to find her inside the viewing location and as usual she gave a cold welcome and immediately said she could only show one viewing as we were late. I totally understand and appreciate this but this was something unexpected. She took stairs and expected us to follow her up with the baby in the stroller. I expected her to at least direct us towards a lift but no she was rude at that time. She never made the effort to give any details about the apartment we viewed. After the viewing I did ask her if any reasonable adjustments could be made so that we could view that day or on 10th December but she gave a stern no! She didn't even send a follow up email or call to ask if we were going ahead with the property. Overall, I found her very unprofessional, arrogant and disinterested lettings agent. On the contrary, I had wonderful experience with Paula- whom I spoke only over telephone and I wish the viewing happened with her. We even had a viewing with Ashley Adams agency and the lady there was so professional and kind. We never expected to experience this especially with our first time in Derby! I would be glad if there is a contact for customer relation as I want to escalate this matter further.

They promise that they will send the virtual tours or more details. However nothing happened

I would give zero stars if I could. They haven't a clue about lha rates or house pricing being considerably more from the South East England where I am from. Awful customer service. Avoid.

One of the worst agents I've dealt with as a landlord, awful communication and failed to rent a property of mine for 2+ months. Gave it to another agent and they let it within 1.5 weeks. They didn't seem to care and never answered the phone. Landlords, I would avoid this one

Worst agency ever. Inconsiderate.

5 stars for damp and mould