After signing the contract, contact with the lady from the agency is over, she does not respond to e-mails and text messages.

After signing the contract, contact with the woman from the agency ended; she does not respond to emails or text messages.

I'm actually at a loss as to how this estate agent has such a high rating on Google Reviews (must be fake). In my experience, they have been uncaring and unprofessional. There were several issues with my property before I moved in (damp stained carpet and damp bathroom wall), which I was told would be fixed before I moved in. The bathroom wall was sorted 6 months after I moved in, after I consistently contacted them about it, and the carpet stain was still there when I moved out (14 months later). The house itself was of very poor quality (very cold and damp), but at the time, I needed a quick move and the rent was cheap enough so that was expected I guess. I do have to say I was thankful to Sally for returning my deposit (although I did have to make a couple of phonecalls chasing this after several emails went unanswered). Amazingly [sarcasm], a few days after my deposit was returned, I received a lovely [more sarcasm] email from the estate agents informing me that I was in arrears and owed them money, including a late rent charge. I received this on the 13th May having paid my full months rent on the 18th April, despite moving out on the 4th April. (They requested a 30 days notice period so I didn't mind paying the April-May rent). I replied immediately explaining that I couldn't be in arrears as I had moved out and paid my rent up until the 17th May and had even walked in them performing a viewing on the property before I'd even officially moved out when I popped round to pick up the last of my belongings. 5 days later, I've had no reply - very professional. Anyway, apologies for the essay, but after a bit of research, this estate agent has a terrible reputation and I can only assume all the good reviews on Google are fake and I would urge people to stay away.

Quick enough to get your deposit and admin fees etc still waiting for deposit back after 6 weeks !!!!

very bad ....

Hi Miss Silverton.. I'm sorry you feel that your experience with us only warrants a 1 start review. We tried our best to find a buyer for your father's property. We find ourselves in a difficult situation when we have to pass on feedback that you don't agree with and find upsetting. We wish you well with your new agent.

If you're looking for a nice place to live long term, Ainsworth Lord Estates Ltd is not a good place to go to. When I first viewed a property on Dove Lane, the house was freshly painted, but there was a dark patch at the bottom of the wall in the master bedroom. Paul told me that there had been a leak that had caused the wet patch on the wall, but I was assured that it would dry and that the leak had been fixed. As you probably guessed, that wet patch never dried, but it did spread to another wall, then from there, it spread upwards. I rang Paul for an explanation and he explained how much of an expert he was on condensation. Yea, LOL! He told me that the damp was certainly just condensation. When it rained, the rain would soak through to the wall in the kitchen and you could put your hand against it and it would be soaked. The heating never worked and the house was always freezing. On one occasion, I went down to the shop to ask if Paul could remove his tools and ladders from my kitchen, as they had been left there for weeks. Since Paul wasn't there, I gave my message to a young lady behind the counter and I can only assume that the message she gave to Paul was very different, as when I went back to the shop to pay my rent, his heavily pregnant with twins wife flew at me like a mad woman, screaming in my face to never again bad-mouth her husband. The shop had customers, so as you can imagine, I was very embarrassed. When it came to doing jobs, Paul would get people out, but would never actually spend money where it needed to be spent. For example, to appear to be doing something about the damp, Paul sent out a roofer, who told me that he couldn't understand why he was being asked to look at the roof, as the roof was brand new. I told the roofer that Paul believed that the damp in the bedroom and the kitchen was down to the roof and the roofer said, "The damp in the bedroom, that was there a year ago" he even knew which walls I was talking about without going into the bedroom. I wonder how many times Paul had painted over that damp? The heating was never fixed, despite different people having a look at it. When I left the property, Paul refused to give me back my deposit, so I had no choice but to take him to court. In court, I presented my tenancy agreement as proof that I had paid a deposit and when the judge looked it over, he said that it made no legal sense. Paul presented an altered and very professional version of my tenancy agreement, one which stated that I had paid a bond and not a deposit. Paul was claiming that my tenancy agreement was fake, possible something that I had downloaded from his website, or a copy of a copy. Thankfully, the judge saw through his lies and accepted my tenancy agreement as genuine. The judge blasted Paul when I presented receipts for my rent payments, which were all written on any bit of paper that Paul and his staff had to hand. I should have had a rent book, but was never given one. Avoid Ainsworth Lord Estates, as jobs won't be done, you will be spoken to badly and your deposit more than likely will never be returned.

Never will use again, looking down the bad reviews i see a pattern emerging.When i moved into my rented property with my then 8 month pregnant girlfriend we were looking forward to starting a fresh, but to only be greeted by hidden problems that would only come to light once we moved in. firstly the gas meter had been tampered with and and was deemed unsafe for use there was water leaking in the kitchen and the loft the boiler blew up throwing steam out everywhere (first few days in) the gas fire was spitting out a little bit of dirt so they decided to cut it off . The shower leaked out everywhere the bath plumbing failed and sent water crashing through the living room all over our furniture, damp and mold appeared almost out of nowhere in our living room and both bedrooms but then realized it clearly had been painted over. They had a gas man come out and fix the leaking gas we had so we asked for our gas safe certificate but they said he left it in our property which the never we asked for it on numerous occcasions but we never received anything we reported them to HSE who contacted them but they still never supplied anything. Dont bother with this company they will make the house look aesthetically pleasing but under the surface there's problems after problems DO NOT USE !!!!!!