Not the best company I have had dealings with - let's say not good

They fail on multiple fronts. Firstly when being shown round several properties, the agent did not know a significant portion of property details, we knew more than them at times! It was like being shown round by a zombie. Secondly, the website is not particularly user friendly, as you have to sift through mostly old/stc listings to find anything. Here again they fall short by often missing important information in the listing, such as tenure. I know that tenure status is sometimes difficult to ascertain, but you cannot tell me when other estate agents manage to find out for the most part, that you can't for any of yours. I have given two stars not one as the employees are at least friendly in person and by phone for the most part. Even on that there is sometimes an issue, I rang once and was spoken to rather rudely by a male, who barked that he was on his lunch. There is a simple answer to this... If you are on your lunch and do not wish to be disturbed, do not answer the phone :)

They fail on multiple fronts. Firstly when being shown round several properties, the agent did not know a significant portion of property details, we knew more than them at times! It was like being shown round by a zombie. Secondly, the website is not particularly user friendly, as you have to sift through mostly old/stc listings to find anything. Here again they fall short by often missing important information in the listing, such as tenure. I know that tenure status is sometimes difficult to ascertain, but you cannot tell me when other estate agents manage to find out for the most part, that you can't for any of yours. I have given two stars not one as the employees are at least friendly in person and by phone for the most part. Even on that there is sometimes an issue, I rang once and was spoken to rather rudely by a male, who barked that he was on his lunch. There is a simple answer to this... If you are on your lunch and do not wish to be disturbed, do not answer the phone :)

What a strange estate agents. The female staff stare out of the window all day at other women. I even had two of them stand up and glare out at me as I parked. This is not an isolated incident either. You find them staring all the time. Puts you off going in.

Horrible, whatever happens to your property will take ages to come and fix, they don’t care that you have children and certain repairs need done as they’re dangerous to them or simply inhumane. I once asked to come and fix the stairs as they where braking literally and were dangerous for my kids and they literally said “move out if you don’t like it”

Terrible customer service don’t know how to answer the phone aren’t transparent with their responses

Enter at your own risk... These guys have done nothing but rip us off since we used them to rent our property, they have done next to nothing other than take our money at every opportunity. Trust me USE SOMEONE DIFFERENT.....

Poor communication and not very helpful. Lied multiple times. Wouldn't recommend.

Very poor practice from this letting agency. Notified them of my intention to early terminate by emailing the owner, and a few hours later by forwarding the email on to the lettings manager. Both emails were ignored. Followed up the emails two days later by phone, to be told that I have to serve notice directly to the landlord and not them, meaning that I've added an extra couple of days on to my tenancy. My landlords address on my contract? Care of Ainsworth Lord Estates, 49 Market Street, Darwen.