They have managed our property for four years, but in the last 18 months have not been able to tell us what rent our tenants have paid, do not respond to queries, and didn't even inform us when our tenants gave notice.
Streets Ahead - South Croydon
7 Ye Market, Croydon, CR2 6PW, UK, CR2
4.6
1,305 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
Patronising! Im still waiting for an email from last week so not very helpful either
Reply from Streets Ahead - South Croydon: Dear LB,
Thank you for taking the time to share your feedback with us. We are sorry to hear that we failed to meet your expectations and deliver the level of customer service that we strive to provide.
At Street Ahead, we strive to provide our customers with high-quality service, and it is unacceptable that we fell short of this standard in your case. We would like to assure you that we take your feedback seriously and would like to resolve this issue as soon as possible.
If you could please provide us with your email address or contact information, we would be more than happy to follow up on your email and assist you in any way we can. You can reach us at talktous@streetsahead.info.
Thank you for bringing this to our attention. We look forward to the opportunity to make this right and provide you with the exceptional service that you deserve.
Best regards,
Streets Ahead South Croydon Team
Don’t like the add!! Very funny 😁
I went to Streets Ahead around midday on Saturday. The lights were on, the door said that they were open but nobody visible from outside and no doorbell. I tried calling on the phone but no response and the call was not diverted to a main branch.
Reply from Streets Ahead - South Croydon: Hi, thank you for bringing this to our attention. We would like to investigate this further, if you wouldn't mind sending some more details to talktous@streetsahead.info we can look into it. Thanks, Laura
I don’t really write reviews but unfortunately we have experienced the worst in one of their sales people. He was very rude and arrogant. Had our property valued by this agent but went with another agent in the end. So he called us late night and discouraged us about choosing the other agent and then said with a very arrogant tone of voice that hey don’t need our property anyway. Very unprofessional.
Reply from Streets Ahead - South Croydon: Dear Annie,
We apologies for the experience you have received and we take customer service very seriously.
Please could you kindly call Danny, the senior branch manager of our Croydon central branch to discuss the matters you have raised further on 020 8686 8686.
Kind regards,
Zoe
PA to the Directors
Not impressed
Not impressed
Horrible Customer Service Pretty sure their deleting their bad reviews would not recommend this Estate Agent title says it all. Check their trust pilot reviews for the honest opinions.
Reply from Streets Ahead - South Croydon: Hi Coya, thanks for getting in touch. We are really sorry that you've had bad customer service. We are looking into this for you. If you have any further information, please do private message us, so we can investigate. Thanks, Rebecca
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