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Martyn Gerrard

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Extremely rude on email.

Reply from agent

Hi Rebecca, We are sorry to hear you feel this way and would like to help resolve any issues as quickly as possible. Please get in touch with us on, 0113 236 9888 so we can investigate this further. Thank you.

1.00 /5

Edit: Not a fake review - you know me very well, gave you years of opportunities and chased for compensation on multiple occasions. The address was 13b broadway parade n8 9de. You will do nothing to make this right, please don't pretend …

Reply from agent

Good afternoon, Fredrick, Unfortunately, we’re unable to find a record of a tenancy under this name in our system. We hope this isn’t fake review (which we do receive from time to time). … More

1.00 /5

Absolute appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!

1.00 /5

THEY HAVE BEEN REPORTING AND DELETING NEGATIVE REVIEWS. My partner and I came across a property being sold by this estate agents that we liked. We went for a viewing and all seemed fine until we informed them we have a property to sell and we were told that we are not favourable due to having a chain. This was not the sellers requirement but the estate agents! They proceeded forth the next working day to ask when we would be available for them to come over to valuate our property. I had declined as the cheek of it to tell me I am not favourable but then want to list my property?? Absolutely not! There were a number of phone calls where I was reminded that I am not favourable due to having a chain which urked me every time. In the end we gave the top offer of the guide price and informed this estate agents we are in the position to buy that property without having to sell ours, no information was taken to prove this but was asked for our top and final offer, why would I out bid myself? Then I received a call to inform me that the seller has decided to go with a buyer with no chain, she is not in a rush to sell and has yet to find a property elsewhere near her daughter. Seems all to convievent that 1) The estate agent was already deterring me from the first viewing due to my property. 2) My offer being the top offer was not accepted and apparently the seller's choice. Estate agents are meant to present the information to the seller and that my position to being able to buy the property without selling mine was not presented to her. I sensed foul play from the very beginning, The estate agent informed me that it was difficult to get the lady to list her property and it took time because her husband recently passed away so her daughter had asked her to move near her. The lady is taking her time to find a place but also has an attachment to this property of hers as its her home, her memories, but the estate agents did not care as they wanted a quick sale. Now I understand why the estate agent has pressed the poor seller to go with a buyer without a chain, they have exploited her and her vulnerability! They want a quick sale before she changes her mind hence the buyer without a chain and not presenting her with all the information of our offer and also makes sense to see how much more we were willing to offer as they wanted to weigh up their commission from my offer and the buyer with no chain. They even called my estate agents to confirm if I have had offers on my property and told me it's so they can inform their seller of what position we are in. It was not for that purpose. They had other information which could have been presented however they chose to say we have a chain it's not sold and go with the person without a chain. Looks like they want their commission very quickly. However she has still yet to find a property to move to and they lied to me that she's found a place and needs a buyer without a chain. Neil had also confirmed on the phone to me that they would rather deal with buyers without a chain as its an easier sale. Meaning those who have a property can not purchase a property being sold by Hillbillys. They also had the audacity to say we intimidated the vendor by attending her address, when in fact she was asked if she would like to know what the estate agents have been saying about her and doing behind her back she did not want to know and that was that. This estate agent is not professional, they take down negative rated reviews, they lie on responses, been around for 130 years with only 36 reviews that too only positives? They took down mine and my husbands review stating it was not genuine when we have had a bad experience with them due to their behaviour.

1.00 /5

Awful experience. Very inconsiderate! Would not recommend as certainly not people oriented

Reply from agent

Dear Mr. McCann As we’ve been in business for over 130 years we take all complaints very seriously. Unfortunately we can find no record of your name on our systems but would very much like to know what this matter relates to. At present, we are concerned that you have submitted a complaint regarding the wrong company but would never assume this. Please contact us to enable us to put things right or for you to advise you mistakenly reviewed Hilbery Chaplin in error.

1.00 /5
Reply from agent

We have reported this review to Google as being potentially fictitious and malicious and submitted by a competing estate agent. We are not aware of the writer and have no record of dealing with them. If this is not the case, would the writer please make contact with Hilbery Chaplin to identify themselves and advise us of their complaint which if not fictitious will be investigated thoroughly.

1.00 /5

Sold my flat in the area. Still being hounded by them a couple of times a year. Either asking if I’m still looking to sell or if I’m still looking to buy. Or as the most recent voicemail goes, “was I still looking to rent it”. I never rented the flat, or intended to. And it was sold, 18 months ago. I have asked several times to be removed from their database, which I was told would happen. But has clearly not. Illegal breach of GDPR right there. I’d already blocked one of their numbers but somehow they’ve got through again. Next time I hear from them I will be reporting them for GDPR misuse. Estate Agents!!!

Reply from agent

Good morning Luke. We are sorry that we have been bothering you unnecessarily. We have taken your details (and your partners) off our system. You shouldn't get any more calls from us. If we can be of assistance at any point in the future we would be glad to hear from you.

1.00 /5

Absolutely disgusted by their behaviour. After loosing my father and asking for a probate value, I was informed it would be a “free valuation” when my mother in a terrible state entered the office and being told “it’s a business quote so it’s £200” by a very officious gentleman and she left in tears. Well I would not recommend this heartless company at all.

Reply from agent

Dear Mr Chugg We are so sorry to hear that your experience with our office was not a positive one, the gentleman you met in the office no longer works for the company but we can confirm that we do not charge for probate valuations, unless of course you needed a RICS valuation for anything such as inheritance tax purposes. Once again, many apologies for this, particularly given a particularly sensitive time in within your family. Wishing you all the very best for the future and please do take care. Matt Davey, Local Director.

1.00 /5

Disgusting the way they treat people. My parents paid a holding fee, completed all the relevant paperwork, told when they were getting the keys only to be told they had rented it to someone else. The manager, Gareth, who offered them the property, then refused to speak to them. No explanation. No apology. According to their staff, this happens all the time. Stay clear of Hunters Blackpool

Contact details
Sales Phone:

020 8348 5135

Opening hours

Unknown

Address

45 The Broadway, Crouch End, Greater London, N8 8DT, London, UK, N8

Established in 1964 Martyn Gerrard Estate Agents is one of the largest independent estate agents in the North and North West London. We have 10 branches in all of the primary locations where the more prestigious properties are to be found. <p> The Board of Directors have collectively over 120 years of experience in the North London property market. We are incredibly proud to have celebrated our 50th birthday in 2014.

Our team

Mark Fordham M.N.A.E.A.

Anthony Spittle

James Maynard

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No memberships information available

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