Poor customer service and unhelpful staff

As a Landlord of Northwood for the second year, I am continually disappointed with the poor level of customer service provided, and also the lack of continuity of the fully managed scheme, for which I pay extremely highly for, It is very poor value for money. For example, during the previous check-out of my property, the only qualified employee of Northwood capable of carrying out the task,, listed two issues, when there were eleven (11), and while I was promised subsequently, following much hassle, these would be completed, and indeed should have been done so routinely and automatically, I was informed somewhat abruptly that works would be carried out only as a goodwill gesture, and yet on reading the companies own guidelines concerning "wear and tear" the rules were contradicted, as the state of the painted walls and surfaces were clearly not the result of wear and tear after only 10 months of occupancy, especially when the Northwoods own document detail periods of two to three years. Furthermore, when I complained to the franchise director for the rudeness of the office manager, nothing was done, as he chose to uphold the rudeness of the office manager, over his so called valued client, how shocking, when all I was seeking was an apology from the employee in question, and not a vacuous excuse from the franchise director, who clearly dislikes any contact with his clients whatsoever. In closing, so often one member of the Northwood team will declare one point of view, which is then contradicted by another, and thus there seems to be no sense of continuity, as this is clearly a lack of communication between the team. Sadly the only one professional manger I initially had dealings with has since been told that she can no longer communicate with me - what an utter shambles, when this particular property company purport to be the best there is ? I remain so very disappointed and thoroughly unimpressed by this branch of Northwood and would not recommend them to anybody seeking to rent out their property.