Dear Kerrie We are concerned see that you have given us a 3 star rating but we have not been able to identify you as a client that is registered with us. We have flagged this with google and would urge you to remove the review. If this is not the case please can let me know by email to d.little@payne-cov.com or telephone my direct line 024 7622 2022 option 405 and we will look into your concerns and respond as the rating you have applied is contrary to the very many 5 star reviews that we have received. Daniel

We’re sorry to hear about your experience and appreciate you sharing your feedback. We strive to make the property search process as smooth and straightforward as possible, and it’s disappointing to hear we didn’t meet your expectations. If you’d like to discuss your experience further or if there’s anything specific we can improve, please feel free to reach out. We value your input and hope to have the opportunity to serve you better in the future.

Further to our discussions, we now understand your decision to leave a rating lower than the many five star reviews we have received from other customers. We have taken on board your comments and hope that going forward we can go that extra step to receive a higher rating.

Thankyou for taking your time to leave a review. I will of course let Olga know your comments. As you are aware the property is not managed by Payne Associates so I shall pass your comments directly to your landlord. If you need any assistance in the future please just let us know. Payne Associates

Thanks for taking the time to leave a review. We’re sorry to see we only earned 2 stars. If you’re open to it, we’d really value hearing what we could have done better so we can put it right and improve. Please contact our team directly and we’ll be happy to help.

I was sorry to receive your 2 star review which is contrary to our many 5 star reviews that we have received. Please let me have some some further details - j.buckby@payne-cov.com and I will get back to you. John Buckby Lettings Manager

Hi We are disappointed to receive only a ** review from you as most are *****. We are unable to identify you on our system to establish the capacity in which you have dealt with us. If you are able to provide more detail, we will happily respond.

Further to your 1* review - We don't have a record of you on our systems so not sure if placed in error - we are a sales & lettings agency based in Coventry West Midlands? Please feel free to contact me directly to either discuss your concerns or assist you with your property requirements. Assuming the review was placed in error I would ask you kindly remove the review as it goes against our many 5* reviews. John Buckby Lettings Manager j.buckby@payne-cov.com 02746 222 022