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John Payne Estate Agents - Lettings & Property Management

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Excellent service provided to myself and my partner. John Buckby made the entire renting process easy and simple and gave us the confidence to know that we were getting what we needed. All paperwork was extremely simple and made the entire process easy to understand. Thanks!

Reply from agent

Thanks for taking the time to write a review. We always aim to provide the best possible service and it is greatly appreciated when we receive positive feedback.

5.00 /5

Aaron and the team at Paynes have been amazing! With so many problems caused by the chain above, paynes kept the sale going against all odds! Was kept in the loop always and acted very professionally throughout. Highly recommended!

Reply from agent

Thank you David. Glad we got there in the end. Enjoy your new home.

5.00 /5

True Professionals - Daniel and Team. We have recently moved to a rental property, Paynes were very helpful and responsive during the process. Fantastic team and amazing service.

Reply from agent

Thank you for reviewing our service. We value your custom and your feedback.

5.00 /5

I had excellent service and speedy turn around in my move. Olga and the team made the process as smooth and painless as possible. Recommend Payne’s for anyone looking to rent in the Coventry area.

Reply from agent

Thanks Gary for you kind comments. It’s always fantastic to receive a positive review and I will be sure to let Olga know.

5.00 /5

I recently purchased a buy-to-let apartment which I passed over to Olga Reynolds at Paynes Associates to manage, i.e. advertise and find a suitable tenant. I would like to take this opportunity to express my gratitude for the professional and immaculate service I have received from Olga, located at the City Centre Office. The property is now let! The hand-over to the tenant was a smooth and a painless experience. Olga was extremely helpful and prompt with all responses. 10 out of 10 for Customer Service. Olga and wider Paynes’ business comes with my highest recommendation. Thank you!

Reply from agent

Evening Stephen, thank you for your review. I will be sure to pass on your kind comments to Olga and the rest of the lettings team.

5.00 /5

Daniel and the team at Payne Associates were brilliant from start to finish. A viewing was promptly arranged and within an hour of us putting in an application on a Saturday Daniel was back in touch to arrange deposits. Prompt service was something we found to be lacking from other agents in Coventry so we were pleasantly surprised when we had a move in date within a week. Daniel is always quick to reply with any queries and Angela has been extremely helpful with sorting out our accounts. Thank you all for your help in finding our home!

Reply from agent

Morning and thank you for the five star review and your kind comments. Are aim is always to provide customer satisfaction and it is positive to hear that we have done just that.

5.00 /5

Payne Associates recently sold my house in Coventry. I was very impressed with how they presented my property, with a 1st class description and photographs. Tom and Leah are on the ball and you could not ask for more from an Estate Agent - great people. My only small quibble ( which I'm sure applies to most other Estate Agents ) is that they fail to make clear that the prices they quote do not include vat - I would prefer to have the full & complete price 'upfront'. Other than that, I would have no hesitation in recommending them.

Reply from agent

Thank you so much for your fantastic feedback! 🌟 We’re delighted to hear that you were impressed with how we presented your property and that Tom and Leah provided excellent service throughout the sale. We also appreciate your constructive comment regarding VAT, and we’ll be sure to keep this in mind for greater transparency in the future. Thank you for your recommendation—we truly value your trust and are always here if you need assistance again. Wishing you all the best! 🏡

5.00 /5

As a landlord I cannot speak highly enough of the service received from Payne Associates. In particular the support we have received from our property manager. He has ensured that our tenant is happy and our property is well maintained, without doubt the perfect outcome. I thoroughly recommend anyone looking to rent either as a tenant or landlord to consider Payne Associates. Richard Dolinski

Reply from agent

Thank you for the positive review. We really appreciate the feedback.

5.00 /5

Fantastic service from Payne's for my first time buy, despite taking longer than expected for reasons beyond their control. I was constantly updated and received prompt responses to any queries. A special thanks to Aaron for his friendly, professional service and continued hard work throughout the purchase. It was much appreciated!

Reply from agent

Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that your first-time buying experience was a positive one, despite the delays. It’s great to know that Aaron provided friendly and professional service while keeping you updated throughout the process. We truly appreciate your kind words and are here to help with any future property needs. Wishing you all the best in your new home! 🏡

5.00 /5

We have used Payne Associates for the complete journey of management agents of a rental property through to the valuation , surveying and sale of property. They have been very professional at every juncture and willing to go the extra mile to ensure customer satisfaction. I have already recommended them to my frends and family.

Reply from agent

Thanks for taking the time to review our services. We really appreciate the feedback.

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Address

23 Warwick Row, Coventry, CV1 1EY, UK, CV1

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