I do not normally publish reviews but felt my recent experience with an estate agent here named Kai Seal was worth posting for anyone wishing to use this branch. In my 30 years of buying and selling properties, I have come across only a handful of agents with an attitude as bad as that of Kai Seal's. We contacted Kai Seal in order to arrange a viewing. His tone was disinterested and unhelpful and this was reinforced further at the viewing itself when he answered simple questions with sarcastic and passive-aggressive comments, maybe to overcompensate for his lack of knowledge about the property. My partner described him as disrespectful, childish and lazy. My suggestion would be for Kai Seal to find a role with less emphasis on interpersonal connections given that his demeanour is enough to deter you from buying a property. While he remains in this role however, I hope no one has the misfortune of having their property sale managed by this person.

I do not normally publish reviews but felt my recent experience with an estate agent here named Kai Seal was worth posting for anyone wishing to use this branch. In my 30 years of buying and selling properties, I have come across only a handful of agents with an attitude as bad as that of Kai Seal's. We contacted Kai Seal in order to arrange a viewing. His tone was disinterested and unhelpful and this was reinforced further at the viewing itself when he answered simple questions with sarcastic and passive-aggressive comments, maybe to overcompensate for his lack of knowledge about the property. My partner described him as disrespectful, childish and lazy. My suggestion would be for Kai Seal to find a role with less emphasis on interpersonal connections given that his demeanour is enough to deter you from buying a property. While he remains in this role however, I hope no one has the misfortune of having their property sale managed by this person.

I hope no one has to have the awful experience I had on my first property purchase. God save you coming across with Daisy Maher, bully, pushy agency, prison officer would be more appropriate job, shouldn't treat first time buyers this way.NegativeProfessionalism

They were selling next door but decided to park on our drive right up to our house until my husband told the estate agent to move off our property and park in their empty parking spaces our house number is clearly shown and they had already put details of the property they were selling on their website having organised an open day so we are not impressed

I’m really not the one to leave reviews but they must be deleting there bad ones from here. Horrible customer service, only stayed in a property managed by them for six months. Check their trust pilot reviews the truth is on there from many other customers.NegativeProfessionalism

Horrible Customer Service Pretty sure their deleting their bad reviews would not recommend this Estate Agent title says it all. Check their trust pilot reviews for the honest opinions.

I’m really not the one to leave reviews but they must be deleting there bad ones from here. Horrible customer service, only stayed in a property managed by them for six months. Check their trust pilot reviews the truth is on there from many other customers.

useless been waiting months for my toilet to be fixed come home today to my boiler not working which I've never had a gas safety certificate for absolutely rubbish communication with anyone from streetsahead a complete joke

This is the first time we have use Streets Ahead to move. The property is great but prior and during the move, Streets Ahead South Norwood Branch have backtracked on several things, and have essentially called us liars. We approached them with concerns personally and privately, when asked to review their services on Facebook, and received the following: Maxime (Lettings Manager) denied all conversation about an issue, Aidan (Lettings Negotiator) implied that we were lying on that topic. Furthermore a non-working key that was assured to be replaced, has now been advised that the landlord will have to sort it. To boot, we received claims that Streets Ahead was constantly in touch throughout the process. This was not the case (e.g. we had to sort the problems that their reference company had), I had to chase them, rather than them calling us, and on one occasion we found ourselves left in London on the key pick up date without being told it has been postponed. Thankfully we had not turned up with a van full of belongings on that date, it being a work day. Overall, Streets Ahead is willing to take your money and move you very quickly, but exhibits poor communication and an unwillingness to address or correct their mistakes, being very quick to shift blame onto you. I don't appreciate being called a liar when the issue had been raised prior to even placing a deposit, in person and in writing.

Avoid them - if a property is listed with two agents use any other agent. Simple things like telling you which power meter is yours is beyond them. Simple customer services and urgency are ignored. They will tell you they will do something and then tell you they didn’t say that - even when in writing. #AVOID