I team of professional people manage and work at the coulby newham branch of Michael poole estate agents. In particular Darren Baxter was in particular helpful and kept me informed at every aspect of my sale and is a credit to the company. Julie mckenzie was also very helpful and made my experience stress free.This is an estate agents I truly recommend

Cannot contact them by phone because no answer and they do not get back to you in regards to viewings.. Poor service

Poor

Most unprofessional service of all our local estate agents. Having bought numerous houses over the years for rent the only estate agent I haven’t managed to secure a property through is Michael Poole. In my opinion they actively encourage price wars and gazumping. Over the last 12 months I have had 3 offers on 3 separate houses accepted on the understanding that they were taken off the market, only to receive notification within a day that higher offers had been accepted and asking if we would like to increase our offers. So be careful and very cautious and don’t get over exited thinking you have secured your new dream home as there maybe a sting in the tail round the cornerNegativeProfessionalism

Terrible estate agents. They are rude when they speak to you on the phone. They charged us for fast tracking our checks and we were last in the chain to get them back, took even longer than the standard time. Never got an apology. They do very little to actually help sell your house, there only solution is to just keep lowering the price. We asked for our house to be featured on their social media page relentlessly, to spark interest page and they couldn't be bothered. We were ignored from start to finish.

Tried to get a viewing on a property that they had the keys for - had to wait nearly two weeks to view and the day before they cancelled as the house had been sold through another estate agents. Wish I’d rang them now. Terrible estate agents - difficult to get through to and appalling service.

Firstly I am absolutely upset with valuating property, I have received silly price for it! 😂 Secondly I have been viewing previously few properties from those agents which wasn't really nice as on pictures. When I asked M'bro branch for viewing on another property I have never heard anything back. Completely waste of time with selling or buying property.

Absolutely appalling estate agents. The Billingham office and the service they deliver is dreadful. To say they are underhand is an understatement. Overpriced houses and appalling customer service. Highly recommend not going near this agent.