I would have no hesitation in recommending Michael Poole Estate Agents - Tracy at Coulby Newham branch went well above her duty to ensure our house sale was completed - she was courteous & calm and took responsibility when others didn't .Tracy became the person we called upon when others failed to communicate - without her intervention we would not have completed our sale in the timescale we did . Tracy was also a great help in getting us in touch with the Michael Poole rental department - thanks also to Judy for helping us throughout the rental process. Here's hoping we can buy our next house through Tracy !!

From booking viewings to placing an offer on a property both Tracy and Victoria have been efficient, professional, friendly, and knowledgeable. Tracy was a huge help in providing detailed information on the local area, schools and amenities. All of the questions we had were answered promptly and honestly. Victoria has been wonderful at keeping us informed during the purchase process. She provided us with a checklist on what to expect from start to finish which was a nice detail and has proven to be very helpful. Thank you.

I cannot speak highly enough about the unbelievable customer service given to me by Tracy at the Coulby Newham branch. As anyone knows conveyancing is stressful!! Being within the chain I was constantly on the phone to Tracy sometimes several times a day and she has sometimes rang me after close of business to return my calls. I would call this going above and beyond and she worked tirelessly to obtain the desired results of exchanging today. Her professionalism and dedication and always giving me the correct and accurate update I was very grateful for. I said to her a number of times her calming manner and positivity helped me keep calm. Every member of staff whom I spoke to I found helpful. Thank you all but especially Tracy 😀😀

Tracey Bennett was the shining star that made the nightmare of two failed purchases and our eventual successful purchase ,possible and bearable, this lady put up with numerous calls daily maintaining the highest level of expertise, a very difficult thing to do when directions change so quickly ,her advice is straight understandable and effective , well done and thankyou from all at Woodbine cottage.

Very professional service from start to finish. Selling following a bereavement and we were treated with kindness and sensitivity. Thanks to all the team but special thanks to Maria for being so patient and supportive .

Tracy Bennett at Michael Poole coulby Newham dealt with every enquiry I threw at her when I was buying a property. Returned calls, emails etc. All in the middle of a pandemic that made buying and selling property a frustrating experience. Tracy, thank you.

Kept me informed all the way.

Great service and results from Michael Poole, special thanks to Tracy who dealt with my sale.