TL;DR: Please please do not rent any property associated with CJ Hole or DPL Partnership Limited! N.B. I am not naming the CJ Hole employees I have dealt with because I don’t want them to get into trouble with their boss. The issues I list are probably more systematic and not the fault of individuals. I’m sure the people who work for CJ Hole are lovely people in other aspects of their lives, they just have the misfortune to work for a terrible company! The flat I live in is extremely overpriced, which is of course DPL Partnership’s fault, but in this case you would expect good service from the property management. I am a full time university student who also has to work 20 hours a week, therefore I was hoping to live somewhere where issues are dealt with in a timely manner - this is certainly not the case! I am also diagnosed with OCD, autism and social anxiety, which has probably made matters worse. However, speaking to other people living in my block, my experience unfortunately seems to be the norm. When I first moved in, the flat was extremely dirty, even though CJ Hole said it had been professionally cleaned. The communal areas, such as the washing room, are also always filthy. As the building I live in is very cheaply built, things frequently break. Again, this is not CJ Hole’s fault, but they take an extremely long time to fix anything (generally over 3 months), and never provide compensation. Here are a few examples: extractor fan, leaking roof, tumble drying machines and bathroom wall (which I’ve asked to be fixed for over 6 months!). When contractors do come to “fix” things, they generally do a poor job - once a contractor defecated in and blocked my toilet whilst I was not there! Here is a case study which I believe perfectly illustrates my point: There is only one lift for the whole building, and this has been out of action for over 2 months. Now normally, this would be perfectly fine by me because I don’t mind walking, however I recently dislocated my knee and so am not able to climb up to the sixth floor where I live. Because of this, I am currently living in a youth hostel (which I chose instead of a hotel so it’d be cheaper for the landlord). When I asked to be reimbursed, they took a very long time. Furthermore, when they found out that my sister is staying in my flat whilst I’m away (which they discovered by spying on her using the security cameras), they demanded the money back, threatening legal action. To summarise, CJ Hole is a dishonest, lazy, incompetent and ruthless company which takes advantage of vulnerable people to make a profit for their landlords. I know that the housing situation in Bristol is awful, so like me you may have no choice, but if you do, I urge you to not rent anywhere managed by CJ Hole, or owned by DPL Partnership Limited. Good luck house hunting, I hope you find somewhere. :)

I would not want to live anywhere that is connected to this agency! I was unfortunate to have to rent with them for 3 years and to say the service from the agents was awful, would be a VERY big understatement. I have too many issues to be able to list but the biggest issue myself, my family and many other tenants had with the agency is their treatment of student tenants! Just an example of one of the many times their treatment was terrible - As a student accomedation wifi is a very important service, across my 3 years I believe we had SEVERAL instances where we had no wifi for weeks at a time. This caused stress to a building that holds around 80 students, this wouldn't have been as big of an issue if when the issues were reported we were taken seriously! BUT NO! Instead we were told as only a handful of flats had gone onto fixflo to report it, it was not a high priority issue. It felt only when reports were sent to our university were solutions finally raises. I remember a few people sitting outside of the closest uni campus at 8pm to use the wifi to submit Essays due that night or the next morning. The overall treatment of students deserves ZERO STARS! Many of those who had been put in the unfortunate situation to need to contact them can also atest to this! Never taking any issues we (the students) brought up seriously, always needing to get the university involved or even our parents/guarantor to actually get anything sorted was proof of this! Knowing what I know now, If I had another choice of accommodations that myself and my family were comfortable choosing I would have pick it in a heart beat! But unfortunately, we did not feel comfortable choosing the other terrible accommodations either. It really was the definition of "The best of a bad bunch". If you have to edure your time, just like I did, I really empathise with you! My time at the accommodation was overall great otherwise but being as I'm specifically reviewing CJHole, they get a 1 star from me and my family Hope this help someone else at UCW when looking at Parkside House.

Rented with CJ Hole for 18 months and the experience was disappointing from start to finish. From mistakenly registering our council tax with our next door neighbours, to not keeping appointments, failing to complete repairs, no interest shown in the damp and mouldy conditions we were living in, to even getting our names wrong I have no good word to say about them during 18 months of having them as Lettings agents. Communication was poor and their standards for renters shocking. No care or attention for tenants, only for profit.

Rented with CJ Hole for 18 months and the experience was disappointing from start to finish. From mistakenly registering our council tax with our next door neighbours, to not keeping appointments, failing to complete repairs, no interest shown in the damp and mouldy conditions we were living in, to even getting our names wrong I have no good word to say about them during 18 months of having them as Lettings agents. Communication was poor and their standards for renters shocking. No care or attention for tenants, only for profit.

Disappointed with CJ Hole's newly established Clifton Office. Staff displayed profound misunderstanding of the neighbourhood culture of Clifton Village. Unprofessional approach to landlord's requests with a failure to provide the correct paperwork.

Awful

Awful

This is The worst agency I’ve been dealing with my entire life. It takes 10 months (months!!!) to fix the leaking roof. It leaks to the point that we have buckets to catch the water when it rains. There’s no attempt for the compensation for these conditions. The problems with the roof have been hidden from us from the beginning, the walls were just painted over and there was no way to know about the defect at the viewing. Julian- CJHole agent even mentioned about that in his two emails. Then someone else from the agency said that it was a misunderstanding and they didn’t know about the leaking roof… the repairs include taking off the rooftop terrace which was the main feature of the apartment. In a nutshell- this is a scam. They’re renting apartments that don’t meet basic living standards. Don’t trust the ‘renowned, big reliable agency’ if you don’t want to end up in non-living conditions, pay a lot of money for an apartment that is definitely not up to standards.