Such a professional team and they've done a fantastic job selling my flat for a price that I'm over the moon with. Can't recommend enough!

We had a smooth and efficient experience working with Marcus and his team. We are immensely grateful to Marcus for his guidance and ensuring that all our questions were patiently and clearly answered. Overall, the ideal sort of experience you would hope for when buying a new home.Thanks Marcus!

Both Colin and Beth-Anne were very helpful in dealing with the recent let of my flat. Thanks for great service

Since having Rafal looking after our properties i cannot fault anything, we are always kept updated, plus always answers my queries promptly. Excellent service plus communications. Very professional at all times. Good value - Not sure

Since having Rafal looking after our properties i cannot fault anything, we are always kept updated, plus always answers my queries promptly. Excellent service plus communications. Very professional at all times. Good value - Not sure

We instructed CJ Hole to manage the sale of our flat back in Feb 22. Whilst we feel we were given over optimistic estimates on the interest we should expect, the flat was sold at the asking price. We also secured a purchase of a property that was sold via CJ Hole as well. We were assigned a sale progressor who on multiple occasions caused confusion and frustration. For example, we were asked about our holidays upfront, once we secured a purchase, and we provided that information twice. Subsequently this was ignored and completion was agreed for a date that we were never available on. This caused frustration on all sides, as ultimately the whole of the chain had to re-agree on a new date. When we told her that we never agreed on this date, we were faced with a push back, stating ‘she wasn’t aware and heard about this for the first time’, even though she was cc’d in all these emails. On the other hand, we’d like to thank James Brown for professionalism and positive attitude at all interactions. Overall, we are happy that the transaction is complete and we are in, but we’d like to see from a sale progressor in the future a more proactive approach in managing the chain, better attention to deal details and hassle free process for us buyers/sellers!

If this review was only based on the great service we receive from Rafal, it would be 5 Star. He is our property manager for three student houses and since taking over responsibility for our account things have run very smoothly. Rafal's customer service skills are outstanding, he is very helpful, responsive to the tenants needs and keeps us updated on any events. We've found him to be proactive and knowledgeable, he makes us feel like nothing is too much trouble. He does a great job of balancing the service he gives to us and to the tenants. Having used C J Hole to let our properties since 2017, and after good initial experience of the company, things deteriorated in the property management department with a complete lack of accountability for any issues. We were on the verge of looking for a different letting agent, but Rafal has managed to turn this around. C J Hole are lucky to have such an exemplary employee. Would I recommend this company? Yes, but senior management need to consistently monitor things to ensure that the service offered reflects the fees they charge.

My daughter was due to move into a student shared let. On the day of arrival. The house clearly had not been inspected or cleaned dispite been told it had been professionally cleaned? The structure of the house was so bad my leg went through the kitchen floor in to the sub floor. It became clear the entire kitchen floor was rotted and dangerous. The hall floor was little better. Light bulbs broken or missing, shower door missing. The whole house stank. The agent when he finally arrived was very dismissive of the structural dangers tell us it was safe to move into. All families had travelled hours to the house. The agent refused to take the keys with him as we were forced to reject the property as it was not fit for habitation. We returned the keys to the nearest office. Cj hole were forced to cancel the contract and dispite promises we are still waiting for deposit and rent to be refunded. I am now considering taking my complaint to director level.

Absolutely do not rent a property through CJ Hole. They enable landlords to get away with not doing their job. We rented a property through them on Hotwell Road (over looking the Cabot Way bridge). Shortly after moving in, we noticed a crack on the window pane that we did not see when viewing the property (due to them painting at the time and having the windows open). We reported it immediately. Later, once the freshly painted window frames started chipping away, we noticed that basically all the window frames in the flat were rotten, some with holes large enough to stick your pinky in. Reported that as well. About a month later they finally send someone to look at it. The window guys say they can not replace the cracked panes without replacing the frames entirely due to them being so rotten. It was then the property manager Rafal Lunitz decides to tell us that the windows are listed, and had been an ongoing issue for about 4 years! He told me not to worry, as the landlord was "on it" and "it's still June so you don't have to worry about losing heat". He also got very annoyed when I emailed him the day after he tells me this troubling news asking for a timeline for repairs, and told me "Did you forget we spoke yesterday, I told you the landlord is on it!". Spoiler alert, they never bothered repairing these during the entire length of the tenancy. They once sent a guy to put some "temporary" brushes in to reduce the draft, but as you might expect these didn't do anything and eventually started falling off (due to the frames being that rotten. I highly doubt the landlord will ever replace them to be honest, and CJ Hole enables this behavior. We spent hundreds more than we should of in heating bills due to their refusal to do their jobs properly. They did however send a bloke round every 3 months to stand in the living room with his jacket on and say "I don't feel a draft". Icing on the cake, they will vastly over charge you for cleaning bills when you leave the property. Stick to your guns and negotiate a lower price, they know if you hold out and dispute with the Deposit Protection Scheme none of their claims will hold water. They are banking on you needing the deposit right away and want to squeeze as much money out of you as possible. In conclusion, I can see why it is generally agreed they are the worst letting agency in Bristol. Completely unhelpful, unprofessional staff who will prioritise the landlord's needs over the tenants, relying on the fact that people don't have the time nor money to fight them back and take them to court. P.s the building the flat is in (at the end of Hotwell Road) was broken into and one of the flats robbed at the end of March. As of the 26th April when we left the property, they did not replace the front door latch that would not close properly half the time, despite this being an issue the entire time we lived in the flat.

TL;DR: Please please do not rent any property associated with CJ Hole or DPL Partnership Limited! N.B. I am not naming the CJ Hole employees I have dealt with because I don’t want them to get into trouble with their boss. The issues I list are probably more systematic and not the fault of individuals. I’m sure the people who work for CJ Hole are lovely people in other aspects of their lives, they just have the misfortune to work for a terrible company! The flat I live in is extremely overpriced, which is of course DPL Partnership’s fault, but in this case you would expect good service from the property management. I am a full time university student who also has to work 20 hours a week, therefore I was hoping to live somewhere where issues are dealt with in a timely manner - this is certainly not the case! I am also diagnosed with OCD, autism and social anxiety, which has probably made matters worse. However, speaking to other people living in my block, my experience unfortunately seems to be the norm. When I first moved in, the flat was extremely dirty, even though CJ Hole said it had been professionally cleaned. The communal areas, such as the washing room, are also always filthy. As the building I live in is very cheaply built, things frequently break. Again, this is not CJ Hole’s fault, but they take an extremely long time to fix anything (generally over 3 months), and never provide compensation. Here are a few examples: extractor fan, leaking roof, tumble drying machines and bathroom wall (which I’ve asked to be fixed for over 6 months!). When contractors do come to “fix” things, they generally do a poor job - once a contractor defecated in and blocked my toilet whilst I was not there! Here is a case study which I believe perfectly illustrates my point: There is only one lift for the whole building, and this has been out of action for over 2 months. Now normally, this would be perfectly fine by me because I don’t mind walking, however I recently dislocated my knee and so am not able to climb up to the sixth floor where I live. Because of this, I am currently living in a youth hostel (which I chose instead of a hotel so it’d be cheaper for the landlord). When I asked to be reimbursed, they took a very long time. Furthermore, when they found out that my sister is staying in my flat whilst I’m away (which they discovered by spying on her using the security cameras), they demanded the money back, threatening legal action. To summarise, CJ Hole is a dishonest, lazy, incompetent and ruthless company which takes advantage of vulnerable people to make a profit for their landlords. I know that the housing situation in Bristol is awful, so like me you may have no choice, but if you do, I urge you to not rent anywhere managed by CJ Hole, or owned by DPL Partnership Limited. Good luck house hunting, I hope you find somewhere. :)