A good

Overall I had a very positive experience dealing with CJ Hole. The whole process was kept moving by the dedication of Rachel Smith who chased both solicitors on a number of occasions. The moving in pack was a nice touch and much appreciated.

I found the agent most

I found the agent most helpful on the phone and in person. Easy to talk to and knowledgeable, and if he didn't know the answer he took notes and found out the answer for me. Arranged viewings and meetings with the vendors at convenient times and dealt efficiently with the purchase.

Very good service throughout

Very good service throughout the process of buying a property. Would recommend to a friend in a heartbeat. Very friendly and efficient :)

Lee provided me with

Lee provided me with professional courteous service and showed a commitment from the start to assist with the negotiations of my purchase. I would certainly recommend Lee (& Anne) to other persons looking for property advice.

We instructed CJ Hole to manage the sale of our flat back in Feb 22. Whilst we feel we were given over optimistic estimates on the interest we should expect, the flat was sold at the asking price. We also secured a purchase of a property that was sold via CJ Hole as well. We were assigned a sale progressor who on multiple occasions caused confusion and frustration. For example, we were asked about our holidays upfront, once we secured a purchase, and we provided that information twice. Subsequently this was ignored and completion was agreed for a date that we were never available on. This caused frustration on all sides, as ultimately the whole of the chain had to re-agree on a new date. When we told her that we never agreed on this date, we were faced with a push back, stating ‘she wasn’t aware and heard about this for the first time’, even though she was cc’d in all these emails. On the other hand, we’d like to thank James Brown for professionalism and positive attitude at all interactions. Overall, we are happy that the transaction is complete and we are in, but we’d like to see from a sale progressor in the future a more proactive approach in managing the chain, better attention to deal details and hassle free process for us buyers/sellers!

If this review was only based on the great service we receive from Rafal, it would be 5 Star. He is our property manager for three student houses and since taking over responsibility for our account things have run very smoothly. Rafal's customer service skills are outstanding, he is very helpful, responsive to the tenants needs and keeps us updated on any events. We've found him to be proactive and knowledgeable, he makes us feel like nothing is too much trouble. He does a great job of balancing the service he gives to us and to the tenants. Having used C J Hole to let our properties since 2017, and after good initial experience of the company, things deteriorated in the property management department with a complete lack of accountability for any issues. We were on the verge of looking for a different letting agent, but Rafal has managed to turn this around. C J Hole are lucky to have such an exemplary employee. Would I recommend this company? Yes, but senior management need to consistently monitor things to ensure that the service offered reflects the fees they charge.

Pleasant and efficient people

Pleasant and efficient people to deal with. My fault for not reading the T's & C's though - finders fee is NOT 50% as I was told, as VAT at 20% is added - so total finders fee is in fact 60%. Likewise, adding VAT to a £60 deposit holder's fee? - in hindsight I should have just done this myself (although I certainly do not recall a conversation along the lines of "If we hold the deposit for you it will cost £72, otherwise I wouldn't have done this). An expensive lesson learned, and no doubt all agencies operate with similar fees. But as a first time landlord I don't feel all was as transparent as it could have been, and can only hope now to break even over the 6 months tenancy. If you're an absentee landlord however, CJ Hole has a good presence in the area and a pleasant, efficient group of employees.

Quite an average estate

Quite an average estate agent. Got the job done but made minimum effort and never sought to exceed expectations. No proactive communications, though responded promptly when asked.

Misled and given false

Misled and given false expectations of sale price. Sale took over six months. Had to reduce price to by over 15% to get things moving. Felt no action on part of agent to market the property or support exchange process. I would not use CJ Hole White ladies road again and would not recommend them. I had a completely different experience with CJ Hole Henleaze with another sale. This showed me how things should be done and their rate was 0.3% cheaper.

Absolutely do not rent a property through CJ Hole. They enable landlords to get away with not doing their job. We rented a property through them on Hotwell Road (over looking the Cabot Way bridge). Shortly after moving in, we noticed a crack on the window pane that we did not see when viewing the property (due to them painting at the time and having the windows open). We reported it immediately. Later, once the freshly painted window frames started chipping away, we noticed that basically all the window frames in the flat were rotten, some with holes large enough to stick your pinky in. Reported that as well. About a month later they finally send someone to look at it. The window guys say they can not replace the cracked panes without replacing the frames entirely due to them being so rotten. It was then the property manager Rafal Lunitz decides to tell us that the windows are listed, and had been an ongoing issue for about 4 years! He told me not to worry, as the landlord was "on it" and "it's still June so you don't have to worry about losing heat". He also got very annoyed when I emailed him the day after he tells me this troubling news asking for a timeline for repairs, and told me "Did you forget we spoke yesterday, I told you the landlord is on it!". Spoiler alert, they never bothered repairing these during the entire length of the tenancy. They once sent a guy to put some "temporary" brushes in to reduce the draft, but as you might expect these didn't do anything and eventually started falling off (due to the frames being that rotten. I highly doubt the landlord will ever replace them to be honest, and CJ Hole enables this behavior. We spent hundreds more than we should of in heating bills due to their refusal to do their jobs properly. They did however send a bloke round every 3 months to stand in the living room with his jacket on and say "I don't feel a draft". Icing on the cake, they will vastly over charge you for cleaning bills when you leave the property. Stick to your guns and negotiate a lower price, they know if you hold out and dispute with the Deposit Protection Scheme none of their claims will hold water. They are banking on you needing the deposit right away and want to squeeze as much money out of you as possible. In conclusion, I can see why it is generally agreed they are the worst letting agency in Bristol. Completely unhelpful, unprofessional staff who will prioritise the landlord's needs over the tenants, relying on the fact that people don't have the time nor money to fight them back and take them to court. P.s the building the flat is in (at the end of Hotwell Road) was broken into and one of the flats robbed at the end of March. As of the 26th April when we left the property, they did not replace the front door latch that would not close properly half the time, despite this being an issue the entire time we lived in the flat.