Thorgills

Vishaal was very helpful with our property search. Always interested in what we wanted, he offered us very good choices without being pushy. His approach was friendly yet professional so it would be definitely nice to work with him again in the future.

Impressive agents but slow to reference and finalise your offers

Very impressed with our agent, Karim, who had our offer accepted quickly and gave us all the information we needed and let us know the next steps. He was easy to get hold of and was happy to speak to us even out of hours. However, referencing staff were extremely slow and poor communicators which caused us a huge amount of stress and worry before our move. Poor service on their side of things certainly doesn't justify their hefty agency fees.

Friendly Property Agent but Terrible Property Management !!

LandLords and potential Tenants, Stay away from this well named* agency, extremely friendly when dealing with the letting process but when it comes to property magament, OMG, I wonder why the keep changing the stuff every few weeks, Im 100% sure the problem comes from the Management Manager/Director, which when we complained the just told us how good she is and how many awards she's won !! After we spoke with a very nice lady that was trying to get things sorted she mentioned that the major issue was the manager.. but when anyone complains, goes to the first & less experienced person without awards.. what a pity !! Read a few complains and all is about the same.. What a Regret !!

Worrying use of personal data

Don't use this estate agent if you don't wish for your personal data to be passed onto complete strangers by mistake. Today I received a stranger's tenancy agreement complete with all her personal details and the personal details of her landlord. I seriously dread to think how they are storing and using my data. Who's hands have my personal details ended up in?!

Strongly DO NOT recomment

Poor management of property. Very slow in doing their job. Not very professional. Lack of anticipation of issues. Not prone to help find solutions or alternatives. Always saying "sorry" with no action behind it to follow up. Upon moving in, the flat was to be professionally cleaned and that is why we had t delay moving in. The time at which we were to move in, the previous tenants were having their furniture moved out. The flat was disgusting, used toilet paper etc... on the floor. A professional cleaner was not arranged and could not be provided for over 3 days, our movers were there, so we had to clean the flat ourselves. Other parts of the flat are not working entirely since over 6 months we are here, and if it 50% working, they consider that to be fine and will not seek more. Strongly disrecommend as they lack professionalism and ethics.