My son rented a shared house and was charged for repairs that your contractors did the damage to but being a young lad he just paid for the damage and then this year when he had finished at university you done the same you gave him a stained mattress at beginning of tenancy then charged him for it when it was second hand you have not answerd any of our calls this is abuse of the vulnerable in society the young with nowhere to live your company is absolutely disgraceful i will carry on with my quest for the money back its appalling in this day and age a company like yours does this do not use this company .... more to come

I find the staff very rude and condescending. They won't help you but expect you to do what they want immediately. Unprofessional argumentative and rude staff

They can be great 9-5 but if you ever have a problem outside of working hours then good luck getting any help!

We had a water leak that woke us up and started flooding the bathroom, so we rang the out of hours contact to ask him how to turn the water off, he told us how to and seemed friendly enough... The next morning I rang the office to ask them when they would be here to fix it as we had no water until they did. I was placed on hold for a little while then the woman on the other end began a complete elaborate lie saying that we had rang them up and told them that we were all drunk and ended up knocking the shower off the wall, I told her we said nothing of the sort but still she proceeded to enforce her complete lie. We specifically said on the phone that we were all asleep and the bang woke us all up, she kept mentioning it and hinting that we would have to pay for it even though we said nothing of the sort. Very poor behaviour on their behalf.

Avoid like the plague. Nice until you want to move out.