Many thanks for your review Robert. Naturally we are disappointed to hear that your experience was not as you expected or hoped. Ironically, our sales progression service, managed by Victoria, is one of the most highlighted positives in the 5* reviews that we receive. Victoria’s name is the one that is repeated and recommended more than anyone. However, we do appreciate that you can only review on your own personal experience so we will take this on board and review our contact system to ensure that all sellers are receiving their updates as regularly as expected. Thank you very much for choosing to sell with Sparks Ellison and we wish you all the best in your new home.